- The ideal candidate would have technical implementation experience with VMware, Azure Solutions, and networking proficiency at the CCNA level.
- Additional design and implementation experience desired includes Active Directory, Azure Solutions, backup solutions, 365 SSO, etc.
- Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.
- Analyze and resolve complex technical problems related to hardware, software, network, and applications promptly and effectively.
- Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences.
- Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment.
- Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability.
- Plan and execute patch management activities, including testing, deployment, and validation, to ensure systems are up-to-date and secure.
- Collaborate with the security team to implement and maintain security measures, including firewalls, intrusion detection systems, and access controls.
- Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution.
- Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps.
- Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.
- Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments.
- Ability to configure, manage, and maintain network firewalls and switches to ensure secure and efficient data transmission and network connectivity.
- Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements.
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- Relevant certifications such as CCNA, Network+, Security+, Microsoft MCSE.
- Minimum of 3 years of Tier 3 support and system management.
- Proficiency in configuring, managing, and troubleshooting Windows and/or Linux server environments.
- Strong understanding of networking concepts, protocols, and security principles.
- Experience deploying and managing virtualization technologies such as VMware or Hyper-V.
- Knowledge of backup and disaster recovery strategies and tools.
- Strong communication and teamwork skills to collaborate effectively across departments.
- Relevant certifications such as Cisco Certified Network Professional (CCNP).
Senior Systems Administrator - Indianapolis, United States - Sondhi Solutions
Description
** Only open to W-2 candidates. Not open to C2C candidates. **
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
** Only open to candidates within 2.5 hour radius of Indianapolis. Also open to candidates that have prior ties to Indiana and wish to relocate to Indianapolis. **
Recruiter Note:
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Summary:
This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel.
Role:
Advanced Technical Support:
Incident Management:
Troubleshooting:
Infrastructure Management:
Patch Management:
Security Management:
Vendor Coordination:
Documentation:
Knowledge Sharing:
Project Support:
Capacity Planning:
Required Skills:
Preferred Skills: