- Display a professional image, greet patients promptly with a smile
- Promptly answer the telephone in a friendly and courteous manner
- Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
- Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
- Show patience and courtesy to indecisive or difficult customers/patients
- Perform work accurately and thoroughly despite time pressure and patient volume
- Identify situations involving unsatisfied patients and act quickly for effective resolution
- Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
- Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
- Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
- Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
- Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
- Maintain safe working environment for all associates, customers and patients
- Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
- Ability to adapt to various examination scenarios and be personable with patients and staff
- Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
- Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
- Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
- Monitor and maintain inventory of supplies and contact lenses in exam rooms
- Support retail as capacity and patient demand allows
- High School graduate or equivalent
- Minimum of one year strong customer service skills (internal/external)
- Leadership skills
- Strong communicator and listener
- Problem solving ability
- Organization skills
- Strong interpersonal skills
- Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
- Ability to work autonomously
- Knowledge of office environment
- Strong basic math skills
- Experience in retail and/or optical
- Experience in healthcare
-
Optometric Technician
1 week ago
Eye Care Partners Navarre, United StatesAn Optometric Technician is a valuable asset to an optometrist as they assist in providing a world class Total Patient Experience. An Optometric Technician is able to handle a wide range of duties while using optical equipment to perform the initial testing needed to prepare a pa ...
-
Optometric Technician
2 weeks ago
Clarkson Eyecare Florida Navarre, United StatesEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in S ...
-
Exciting Opportunity for Optometrist
2 days ago
Eyetastic Services Destin, United StatesAbout the job Exciting Opportunity for Optometrist - Destin, FL · Are you an Optometrist looking to join an outstanding practice with highly trained optometrists, opticians, and technicians dedicated to providing top-notch eye care services? If so, then this is for you As an opt ...
-
Exciting Opportunity for Optometrist
1 month ago
Eyetastic Services Destin, United StatesAre you an Optometrist looking to join an outstanding practice with highly trained optometrists, opticians, and technicians dedicated to providing top-notch eye care services? If so, then this is for you As an optometrist, you will be responsible for maintaining the health and de ...
LensCrafters - Optometric Technician - Mary Esther, United States - EssilorLuxottica
Description
Requisition ID:
Store # : LensCrafters
Position: Full-Time
Total Rewards:
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
