IT Service Desk Technician - Hillsboro, United States - Planar

Planar Hillsboro, United States

4 weeks ago

Description

The IT Service Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Service Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

Respond to incidents and requests received through email, phone, chat or in-person interactions. Collaborate with other IT teams on transfer/escalation of tickets to other IT teams for speedy resolution.
Adhere to IT Service Management (ITSM) standards with logging and resolution of tickets in ServiceNow or Manage Engine.
Procure, provision, build and configure laptops, desktops, phones, tablets, printers, and other peripherals/accessories per company device management standards. Meet SLAs for resolution of incidents and requests received for workplaces services team.
Repair, refresh and perform maintenance on workplace devices and related accessories.
Install software, maintain system patching/update currency, and ensure ongoing lifecycle maintenance of software and hardware
Provision IT System and service access. Support employee onboarding and off boarding activities.
Maintain an inventory of devices, parts, software, and other workplace assets. Ensure Configuration Management Database (CMDB) assets are current/in sync.
Gain adequate knowledge of application services to perform initial triage and resolve Level 1 tickets. Transfer/escalate application tickets to other IT teams for resolution.
Understand and utilize Knowledge Base for incident resolution. Update knowledge base with current information of systems and recurring incidents/requests.
Ensure security of devices, software and services utilizing security framework.
Collaborate with business and IT Teams to enhance customer experience.
Keep abreast of and gain expertise in the evolving technologies and understand how new technologies could be applied

Requirements

2-4 years of relevant experience with an Information Technology team.
High School Education or equivalent.
CompTIA A+ certification is desirable. 2+ years of experience working on an IT Help Desk, desktop, end users or workplace services team
Experience with provision, build, configuration and repair of desktops, laptops. mobile devices, printers, conference room systems and peripherals/accessories
Experience with workplace device operating systems Windows, Linux, Mac OS, iOS, Android etc.
Experience working with an ITSM Platform/service such as ServiceNow or Manage Engine.
Experience with cloud-based security tools such as antivirus, anti-phishing, cybersecurity, password management and active directory
Experience with Microsoft services such as Azure and M365 is desired.
Experience with Level 1 support of application services such as Salesforce, Microsoft Dynamics, Human Resources Systems is a plus.
Excellent communication skills and ability to work effectively with stakeholders and team members

Benefits

All benefits start on first day of employment

75% employer-paid medical for employee. Family coverage also included.
100% employer paid dental, and vision for employee and dependents
100% employer paid long-term, short-term disability, and life insurance policy
401k Match, if you're contributing 5% we match 4%. 100% vested immediately
10 paid holidays
Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)

Desktop Support Technician

1 week ago

The Rockridge Group Hillsboro, United States

Job Description · Job DescriptionJob Title: Desktop Support Technician – L2Location: Hillsboro, OregonSummary:We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or ...
Support Technician

3 weeks ago

Laika Inc Hillsboro, United States

General Summary · The Support Technician provides front-line Technology support for a fast-moving animation studio. This position is responsible for technology equipment lifecycle administration, installations, upgrades, and troubleshooting of technology issues. · Job Functions ...
Facilities Maintenance Electrician V

1 week ago

Amentum Hillsboro, United States

Amentum is seeking an Facilities Maintenance Electrician V to join our operations & maintenance team. Typical work schedule will vary based on business demand. · This position is responsible for acting as a subject matter expert as a qualified Industrial Electrician: troubleshoot ...
Facilities Chemical Engineer

3 weeks ago

Jireh Semiconductor Hillsboro, United States

Jireh Semiconductor in Hillsboro, OR is looking for an experienced Chemical Engineer to join their Facilities Team. This position provides chemical project engineering and guidance to on-site maintenance, repair and testing of semiconductor chemical and gas distribution equipment ...
Support Technician

2 weeks ago

Laika Inc Hillsboro, United States

General Summary The Support Technician provides front-line Technology support for a fast-moving animation studio. This position is responsible for technology equipment lifecycle administration, installations, upgrades, and troubleshooting of technology issues. Job FunctionsWork w ...
gmt iii

3 weeks ago

Amentum Hillsboro, United States Full time

Amentum is seeking a General Maintenance Technician III to join our Operations & Maintenance team. · This position is responsible for providing an intermediate level of expertise in responding to work orders, troubleshooting, and providing emergency and preventive maintenance and ...
Support Technician

2 weeks ago

Laika Inc Hillsboro, United States

General Summary · The Support Technician provides front-line Technology support for a fast-moving animation studio. This position is responsible for technology equipment lifecycle administration, installations, upgrades, and troubleshooting of technology issues. · Job Functions ...
Warehouse Coordinator

5 days ago

Amentum Hillsboro, United States

Amentum is seeking a Warehouse Coordinator to join our Operations & Maintenance team . · Responsibilities: · Documenting and controlling receipt, condition, and issuance of all tools/parts for the facility. · Facilitate availability of tools/parts in a timely fashion to the facil ...
Patient Care Technician

3 weeks ago

FRESENIUS MEDICAL CENTER Hillsboro, United States

POSITION FEATURES: · Training Provided · About this role: · As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationshi ...
Facilities Chemical Engineer

3 weeks ago

Alpha and Omega Semiconductor Ltd Hillsboro, United States

Jireh Semiconductor in Hillsboro, OR is looking for an experienced Chemical Engineer to join their Facilities Team. This position provides chemical project engineering and guidance to on-site maintenance, repair and testing of semiconductor chemical and gas distribution equipment ...
Facilities Chemical Engineer

1 week ago

Jireh Semiconductor Inc. Hillsboro, United States

Jireh Semiconductor in Hillsboro, OR is looking for an experienced Chemical Engineer to join their Facilities Team. This position provides chemical project engineering and guidance to on-site maintenance, repair and testing of semiconductor chemical and gas distribution equipment ...
Warehouse Coordinator

15 hours ago

Amentum Hillsboro, United States Full time

Amentum is seeking a Warehouse Coordinator to join our Operations & Maintenance team . · Responsibilities: · Documenting and controlling receipt, condition, and issuance of all tools/parts for the facility. · Facilitate availability of tools/parts in a timely fashion to the fa ...
Warehouse Coordinator

2 weeks ago

Amentum Hillsboro, United States Full time

Amentum is seeking a Warehouse Coordinator to join our Operations & Maintenance team. · Responsibilities: · Documenting and controlling receipt, condition, and issuance of all tools/parts for the facility. · Facilitate availability of tools/parts in a timely fashion to the facili ...
Internet Installer-Technician

1 week ago

Whiz to Coho inc. Hillsboro, United States Full time

Whiz To Coho is a family owned and operated Internet Service Provider in the Hillsboro area. We are looking for people with can-do attitudes that are excited about being trained in new areas This is an opportunity to learn from our 25 years of experience providing exceptional ser ...
General Maintenance Technician III

2 weeks ago

Amentum Hillsboro, United States Full time

Amentum is seeking a General Maintenance Technician III to join our operations & maintenance team. · This position is responsible for providing an intermediate level of expertise in responding to work orders, troubleshooting, and providing emergency and preventive maintenance and ...