Front Desk Supervisor - Orlando, United States - Stanford Hotel Group

Description

Front Desk Supervisor

Job Category*:

• Front Office

Requisition Number*:

• FRONT005623

Showing 1 location


Job Details

Description
Greet and welcome all guests approaching the Front Desk in accordance with Marriott Hotel standards.

• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Follow all cash handling and credit policies.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Have knowledge of emergency procedures and assist as needed.

All candidates will be subject to a criminal background check and drug screen.
Our company participates in E-Verify.

The Sheraton Orlando Airport provides equal employment and affirmative action opp
ortunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail at or call to let us know the nature of your request.

Qualifications

Skills

Required

Problem Solving

*Intermediate


Employee Relations

*Intermediate


Critical Thinking

*Intermediate


Behaviors

Required

Leader*:

• Inspires teammates to follow them

:

Motivations

:

Education

Required
Associates or better in Hospitality Management.

Experience

Required

3 years: Hotel Front Desk Experience

Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

41 CFR c)

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