Deskside Support Technician - Harrisburg - NUCLEUS TECH SOLUTIONS LLC

    NUCLEUS TECH SOLUTIONS LLC
    NUCLEUS TECH SOLUTIONS LLC Harrisburg

    1 week ago

    Description

    Desk Side Support Technician

    The Desktop Support Technician will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

    Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

    Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels

    Construct, install, and test customized configurations based on various platforms and operating systems.

    Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.

    Where required, administer and resolve issues with associated end-user workstation network software products.

    Receive and respond to incoming calls and/or work orders regarding desktop problems.

    Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

    If necessary, liaise with third-party support and PC equipment vendors.

    Perform related duties consistent with the scope and intent of the position.

    Open and close tickets - manage the assignment, tracking, and completion of incidents/requests

    Expected to populate the Knowledge Base frequently and document resolutions, workarounds, and frequently asked questions for problems and service requests

    Maintain documented software and hardware inventories

    Performs system back up procedures for all local location servers

    Collaborate with other IT groups, business units and vendors on repairs, upgrades, project support and testing for new system implementations and support procedures

    Qualifications

    Knowledge of and experience with ITIL or similar frameworks

    Working knowledge of IT hardware platforms ranging from PC to databases

    Excellent organizational and planning ability with proven analytical, problem solving and technical skills

    Provides resolutions to a variety of technical problems of moderate scope and complexity

    Communicates clearly with technical and non-technical audiences, both verbally and written

    Extensive equipment support experience

    Comprehensive knowledge of Information Technology service delivery.

    A+ Certification or higher required HDI or ITIL certifications desired.

    3+ years relevant experience required.

    Must be a US Citizen.

    Must Reside within 1 hour commute of Philadelphia, PA

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