Service Support Analyst - Farmington, MI

Only for registered members Farmington, MI, United States

13 hours ago

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Job summary

The Service Support Analyst is the front-line resolver in the Service Support Center, delivering fast, accurate Tier I support for client request via phone, chat, and tickets.

Duties & Responsibilities

  • Serve as the first point of contact for clients,
  • Answer incoming calls and efficiently route them to the appropriate departments or individuals,
  • Provide Level 1 IT support and system administration for various client facing applications,
  • Analyze and escalate to Level 2 help desk support requests to the appropriate teams.

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