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Franklin

    Field Service Engineer - Franklin, Tennessee, United States - AVI-SPL

    AVI-SPL
    AVI-SPL Franklin, Tennessee, United States

    1 week ago

    Default job background
    Permanent
    Description
    :

    Job Summary


    The AVI-SPL Field Service Engineer will work in partnership with the Global Helpdesk AVI-SPL Sales and Engineering and other Field Service technicians to provide Service support for customers at onsite locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.

    Essential Duties and Responsibilities

    Read write and interpret electronic schematics and architectural blueprints

    Perform preventative maintenance visits to help maintain a stable client-based system

    Repair ceiling and wall-mounted speaker systems projectors and screen support structures.

    Ensure equipment delivery and associated responsibilities for designated assignments

    Take responsibility to accurately complete job documentation as needed

    Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability

    Field service support of control programs (AMX / Crestron/etc.) - minor edits (with the aid of a programmer) compile upload and download capability

    Field service support of networked devices (Routers IP Protocols etc.)

    Perform service tasks in a timely and quality conscious manner including but not limited to:

    pulling cable installing connectors mounting projectors and hanging ceiling mounts

    Adhere to and understand OSHA standards for all phases of the job

    Demonstrate on-site job leadership and mentor fellow service technicians.

    Provide necessary training and support for next level service technicians

    Provide end-user client training as needed

    Mentor fellow Service Technicians as needed

    Act as the customer liaison for service contracts and service calls

    Handle programming (AMX/Crestron/etc.) as needed to resolve service issues

    Perform routine maintenance of projection and other display products

    Help support the Small Projects team as needed to meet customer requirements.

    Travel to various job sites required

    Other duties assigned as needed

    Skills and Abilities

    Effectively communicate with employees customers and colleagues

    Ability to use hand and power tools in a safe and efficient manner

    Ability to work and think independently and ensuring to meet deadlines

    Basic computer knowledge

    Knowledge of signal flow for audio video and control

    Ability to manage small to medium projects

    Ability to solder & crimp connectors

    Programming capability (AMX/Creston/Etc.) - changes and troubleshooting

    Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

    Education and/or Experience

    Minimum of - 7 years of audiovisual integration experience preferred

    Formal education in Electronics or related field preferred

    Minimum of a High School Diploma or equivalent preferred

    Preferred external tra
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