Service Coordinator - Raleigh - ARS-Rescue Rooter

    ARS-Rescue Rooter
    ARS-Rescue Rooter Raleigh

    8 hours ago

    Full time
    Description
    Company Name: ARS-Rescue Rooter Overview:

    Pay: $22 - $25 per hour
    Schedule: Monday to Friday from 8am-5pm or 7:30 am-4:30 pm
    Full-time, year-round work

    Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

    What We Offer:

    • Weekly pay via direct deposit

    • Paid training and onboarding

    • Insurance available after 31 days

    • Low-cost medical (as low as $5/week)

    • Dental, vision, HSA/FSA

    • 401(k) with company match

    • 13 days PTO + 8 paid holidays

    • Company-paid life insurance

    • Career advancement opportunities

    Responsibilities:

    • Schedules and manages HVAC installations with sales staff and customers.

    • Answers client and customer questions.

    • Addresses and resolves any issues with installations when they arise.

    • Issues purchase orders and orders all equipment for upcoming installations.

    • Pulls all necessary permits for installations.

    • Inputs proper notes to keep installation technicians informed of job details.

    • Reports problems and unresolved issues to manager or director.

    • Provides excellent customer service.

    • Other job duties assigned.

    Qualifications:

    What You Need:

    • High school diploma or GED equivalent plus 1-2 years of experience in customer service or client relations roles

    • Excellent interpersonal skills and ability to possess detailed knowledge of company goals, products, and services
    • Proficient in MS Office, problem solving, and the ability to remain calm, when working with frustrated customers and clients.
    • Strong organizational and persuasive skills.

    *This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.  American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: . 

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