Global Strategist – ServiceNow HRSD - Remote

Global Strategist -ServiceNow HRSD · Why Us  · NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partne ...

Job description

Global Strategist -ServiceNow HRSD

Why Us 

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the "2024 BEST Award", "2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)", "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year".   We are #GoingBeyond  

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary

Come join our Crew

The Role

NewRocket is hiring a Global Strategist (HRSD).  Our Global Strategists are recognized thought leaders in the market.  They are a key member of our Leadership Team, partnering closely with the Global Strategy Consulting (Advisory) Leader to ensure we develop and share our point of view on the ServiceNow HR - Employee solutions. If you enjoy engaging with clients to understand their needs while sharing our experience and perspective, this just might be the role for you   

Establish the HR - Employee roadmap of prioritized solutions aligned with NewRocket strategy and Service Now-Global Solutions Framework that differentiate us in the market.  Activate high value, differentiated sales plays by Capability teams within the practice.  Developing our learning curriculum for crew members within the HRSD - Employee center of excellence.  Build external relationships with ServiceNow product and partner enablement teams aligned to the, to ensure we are the leader and go to from the ServiceNow perspective.  Provide coaching and mentoring for team members in an inclusive environment.

What You Will Be Doing

• Work with Solution and Platform Architects, Area Delivery Directors, collaborating with Sales and Pre-Sales to define Deal solutions. Review and approve proposals and SOWs through deal reviews, including Pursuit QAs (PQAs)
• Engage on Client delivery as Subject Matter Expert to advise clients and guide engagement teams to drive high customer satisfaction
• Provide input to Leaders on strategic priorities, headcount planning and talent development
• Mentor and inspire teams to deliver innovative solutions, and work with NewRocket University on certification strategy
• Mentor and empower Delivery teams to drive thought leadership. Partner with Strategy and Marketing to create content; ensure participation and high-quality submissions to public events such as ServiceNow Knowledge

What You Bring Along

• 10 Years of experience in Professional Services or Consulting industry
• Ideally have worked as an HR Practitioner in the workforce
• 8 Years of experience in Delivery Management and people management, within the ServiceNow ecosystem
• Experience with AI embedded in HR solutions
• High-level techno functional architecture abilities.
• Experience in Billable Utilization management
• In depth understanding of the ServiceNow HRSD/Employee practice area
• Understanding of AI in relation to HR operations and practices
• Results-driven, objective, and growth-oriented
• Demonstrated leadership capabilities
• Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
• Strong strategic thinking and problem-solving skills: ability to simplify complex situations
• Strong written and verbal communication skills with ability to communicate with all organizational levels
• Strong coaching and mentoring skills with ability to motivate team members.
• Embodies openness, collaboration, and caring
• Proven and successful global delivery experience across global time zones

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact