Treasury Management Services Representative I - Peoria - First Mid Bank & Trust

    First Mid Bank & Trust
    First Mid Bank & Trust Peoria

    6 days ago

    Description
    Position:
    Treasury Management Services Representative I
    Location:
    Peoria, IL
    Job Id:
    4243
    # of Openings:
    1
    Treasury Management Services Representative I
    Position Summary:
    The Treasury Management Services Representative I in our Treasury Management department is responsible for independently assisting customers by providing them with solutions to any questions they may have, training them on products/services they utilize and overall support with any of the digital channels. The Customer Service Representative will provide exceptional, accurate and timely assistance involving daily processing of financial transactions in a fast-paced, time sensitive operations environment.
    Responsibilities include, but are not limited to:
    • Handle direct calls from our commercial business customers as well as from our support centers and branches and inquiries/complaints concerning supported programs.
    • Accurately & efficiently assists customers with questions and in-depth product & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with customer service standards.
    • Accurately & efficiently assists customers with requests such as account maintenance, service orders and general product inquiries. Work with the Digital Solutions team to ensure timely and accurate onboarding of products and services.
    • Process temporary limit changes for ACH, RDC and mobile deposit while ensuring compliance with internal policies.
    • Complete the training and onboarding process for new products and services to new or existing clients.
    • Accurately & efficiently assists customers with complex questions and issues concerning internet banking, mobile banking, online bill pay, remote deposit capture, positive pay, online ACH and wire origination etc.
    • Facilitate new account opening and service addition documentation when necessary.
    • Acts as a liaison between the customer, and the operational team, as well as the relationship manager.
    • Assists with customer outreach when systems are unavailable or decisioning deadlines are approaching.
    • Identify and escalate system problems/errors when necessary.
    • Processes work in a timely and efficient manner within the time frames set forth in the department service standards and service level agreements.
    • Ensures customer interactions & documentation is compliant with bank policy & federal regulations, and all mandated timing requirements are met.
    • Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience, both internally and externally.
    • Completes various validation and maintenance when call volumes are low.
    • Completed required training associated with job function.
    • Performs duties according to established bank policies and procedures and provides general back-up in areas not assigned as primary functions.
    Qualifications
    Education/Experience:
    • Associates Degree or equivalent customer service, call center or banking experience.
    • 1+ years Call center and/or banking experience desired.
    • Previous experience with treasury management a plus but not required
    Skills:
    • Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner
    • Excels at computer and Internet skills
    • Excellent verbal and written communication skills
    • Use critical/analytical thinking and problem-solving skills to troubleshoot client issues and inquiries
    • High level of interpersonal skills to interact with the banks most profitable customers and potential customers in a professional manner
    Pay Range: $ $22.18 per hour
  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier, make purchase suggestions and someti ...

    Peoria Part time

    4 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Medical Vision Dental & Life Insurance/Short & Long Term DisabilityFlexible SchedulesWeekl ...

    Peoria

    1 week ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Medical, Vision, Dental,& Life Insurance/Short & Long Term Disability · ...

    Peoria Part time

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · Medical Insurance/Short & Long Term Disability/li>, Flexible Schedules/li>, Weekly Pay/li ...

    Peoria Part time

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.Medical insurance · Vision insurance · Dental insurance · ...

    Peoria Part time

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...

    Peoria Full time

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...

    Peoria

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. · ...

    Peoria

    1 month ago

  • Work in company

    Patient Service Representative

    Only for registered members

    The Patient Service Representative greets all patients and manages patient intake at Family Care Center. They are responsible for clerical tasks like file organizing, scheduling appointments, and assisting staff as needed. · ...

    Peoria $18 - $20 (USD)

    5 days ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. · Greet customers and run the register. · Makemake purchase suggestions and sometimes work with our food program. · ...

    Peoria OTHER

    1 month ago

  • Work in company

    Guest Service Representative

    Only for registered members

    Getting to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. · Making everyone feel welcome · Create an environment of generosity, happiness, and joy in your community ...

    Peoria

    1 week ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. · Approve the resolution of customers' service or billing complaints by a ...

    Peoria Metropolitan Area

    1 month ago

  • Work in company

    Patient Services Representative

    Only for registered members

    OrthoArizona is hiring skilled Medical Receptionists to join its elite team of renowned healthcare providers. · We offer a supportive environment to advance your career while enhancing patient experiences at every touch point.Career development and ongoing opportunities for advan ...

    Peoria

    1 month ago

  • Work in company

    Patient Services Representative

    Only for registered members

    OrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. · ...

    Peoria

    2 weeks ago

  • Work in company

    Lead Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...

    Peoria

    2 weeks ago

  • Work in company

    customer service representative 2

    Only for registered members

    Would you like to be part of an amazing team that helps Arizonans thrive? · A customer service career at the Arizona Department of Economic Security (DES) is the job for you. · In person interaction with customers to determine what steps to follow in the appropriate Standard Work ...

    Peoria

    1 month ago

  • Work in company

    customer service representative 2

    Only for registered members

    This is an in-person customer service role at the Arizona Department of Economic Security. The ideal candidate will have experience in direct contact customer service environments and be able to work independently or collaboratively with a group. · In person interaction with cust ...

    Peoria, AZ

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The Customer Service Representative will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. · ...

    Glendale, AZ

    3 weeks ago

  • Work in company

    Patient Service Representative

    Only for registered members

    At Solis Mammography we save lives. We shape the future of women's health. Every patient. Every time. · We deliver the care compassion and high touch experience that have made us a valued healthcare partner to the generations of women that we serve. · The Patient Service Represen ...

    Glendale

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · ...

    Glendale OTHER

    1 day ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · You will greet customers, run the register, cashier, make purchase suggestions and someti ...

    Glendale OTHER

    2 weeks ago

Jobs
>
Peoria