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- Public Assistance
- Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do everyday.
- Handle inbound and outbound phone calls in a professional manner.
- Accurately respond to inquiries in writing in a professional manner via mail and email
- Use call tracking system, and other data bases; innerweb and internet
- Research case information, policies, procedures and state and federal regulations.
- Accurately interpret applicable state and federal laws and regulations
- Work closely with colleagues to answer questions appropriately
- Work both independently and as a member of a team
- Maintain both a call and email tracker
- Perform other related duties as assigned, attends, and participates in meetings, and training
- Operate personal computer to produce correspondence, reports and other documents; maintain logs, records, and files.
- Completion of undergraduate core program in social or behavioral science, health or pre-medicine or comparable field and 18 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.
- Completion of graduate core program in social or behavioral science or medicine-related or comparable field and 6 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.
- Equivalent of minimum class qualifications for employment noted above.
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.
Intermittent Human Services Program Consultant - Columbus, United States - Ohio Department of Commerce
Description
Who We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
ODJFS Guiding Principles
This position is located in the Office of Family Assistance (OFA). OFA oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, refugee program services, and adult protective services. Learn more about the office by visiting ODJFS OFA webpage .
What You'll Do
This position will provide customer service support to help desk line for the Office of Family Assistance and will be an intermittent, part time position. Job duties will include, but are not limited to:
Travel: N/A.
PN(s):
Qualifications
The ideal candidate, at minimum, must have the following:
OPTION 1:
Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio's 1199 Pay Schedule, Pay Range 12. This is an intermittent Part-Time/Temporary position, step 1, $28.92. This position does not receive step increases and will remain at step 1.
Pay Range 12 Hourly -- $28.92
What's In It For You
We offer our employees a sustainable lifestyle that includes a flexible work life balance making our agency a great place to work
Ohio Public Employees Retirement System