Vice President- Referral Strategy and Operations - Dallas, TX

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and dis ...

Job description

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client's side every step of the way.

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can't just take our word for today and join the WLG family.

Position Summary: The Vice President of Referral Strategy and Operations plays a critical role in developing and executing our referral partner strategy at KDC, LLC. Reporting directly to the Chief Operating Officer, the VP of Referral Strategy and Operations will lead initiatives related to growth, operational efficiency, governance, financial management, project management, and compliance, significantly contributing to the Firm's growth, client satisfaction, and employee engagement.

Key Responsibilities:

• Referral Strategy:
• Build a scalable, data driven referral ecosystem that leads to long-term growth for the Referral department.
• Analyze opportunities to determine which types of partners we need in the future and in which states.
• Operational Leadership:
• Lead the team responsible for referrals
• Lead continuous improvement initiatives for operational processes to enhance client service delivery, employee experience, and organizational efficiency.
• Develop and implement new SOPs in the department.
• Financial Stewardship:
• Manage and oversee operational budgets, ensuring fiscal responsibility and alignment with strategic priorities.
• Assist in developing financial strategies and monitor financial performance indicators to support the Firm's goals.
• Talent Management:
• Partner closely with Human Resources to attract, retain, and develop high-performing operational talent.
• Foster an inclusive and productive culture consistent with the Firm's core values.
• Technology and Innovation:
• Collaborate with Information Technology leadership to develop and implement robust, secure technological solutions that enhance operational effectiveness and support data-driven decisions.
• Risk Management and Compliance:
• Implement strategies to proactively mitigate operational risks.
• Ensure compliance with all applicable regulatory requirements and industry standards.
• Project Management:
• Oversee large, cross-functional projects, ensuring alignment with organizational goals and successful execution and delivery.
• Implement and maintain strong project management practices across the Firm.
• Travel Requirements:
• Regular travel required to firm offices outside Dallas HQ: Atlanta, Chicago, and Fort Worth.

Qualifications:

• Experience:
• Minimum of 8-10 years of experience leading teams in professional services or relevant industries.
• Demonstrated expertise in improving processes and managing complex operational initiatives.
• Past experience in Legal Referrals is a plus
• Skills and Competencies:
• Proven leadership capabilities and collaborative management style.
• Strong interpersonal skills; able to effectively communicate and engage with stakeholders across various levels and functions.
• Exceptional problem-solving abilities.
• Ability to influence and drive outcomes without formal authority.
• Ability to prioritize strategically, manage multiple initiatives simultaneously, and adapt rapidly in a dynamic environment.
• Leadership Characteristics:
• High integrity, ethical standards, and accountability.
• Energetic, proactive, and adaptable with a commitment to operational excellence.
• Passionate about fostering growth and success within the Firm.
• Education:
• Bachelor's Degree required; advanced degree (MBA or equivalent) preferred.

Physical Requirements:

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays
• Tuition Reimbursement

Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job.

WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.