Software Engineering Internship - Simon Rd Youngstown, Ohio, United States
2 days ago
Job description
DescriptionSummary
In this position you will install, modify, and makes minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
Duties Can Include the Following.
- Removes packaging from new personal computer equipment and sets up and prepares equipment for end users.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives in user's work stations.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
- Enters commands and observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Instructs users in use of equipment, software, and manuals.
- Recommends or performs minor remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Refers major hardware problems for correction, repair or replacement, as required.
- Updates and maintains company website, based upon input from IT Manager.
To perform the job successfully, an individual should have strong familiarity with Microsoft Office products. Basic computer skills like file storage, naming conventions, and network navigation is required. Advanced knowledge of computer hardware and software, including Microsoft Windows, is desired, commensurate with a second or third year student in an Information Technology program.
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