Service Manager- Gum Tree Homes - Tupelo, United States - Champion Home Builders

Description

Gum Tree Homes is looking for professional, motivated, career minded people to service our award-winning floor plans that will be placed on new home site developments to coordinate activates engaged in handling service orders and customer service.

Job responsibilities:

• Service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.
• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensure vendor parts and retailer labor is recovered as stipulated in "Champion Supplier and Retailer Recovery".
• Review contractor bills and ensure the work is in accordance to the amount they are charging.

Supervisory Responsibilities

Directly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Candidates must possess:

• Exceptional customer service, relationship building, and interpersonal skills
• Excellent analytical, planning, and scheduling ability
• The ability to address customer and internal concerns efficiently.
• The ability to delegate responsibilities, objectively evaluate the performance of subordinates, and hold others accountable in a constructive manner.
• Strong communication skills both written and verbal
• Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively
• Strong multitasking capabilities
• A commitment to integrity, ethical and economical practices, and Champion's Operating Principles

Other Qualifications

• Must be able to travel up to 5% of the time annually

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school and five to seven years related experience and/or training; or equivalent combination of education and experience.

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics.

Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required