Infrastructure Engineer Senior - Columbus, United States - American Electric Power
Description
Job Posting End DatePlease note the job posting will close on the day before the posting end date
Job Summary
Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business.
Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.
Job DescriptionEssential Job Functions:
Troubleshoots complex technical issues with M365 and other technologies often affecting large groups of users
Assists end users with technology needs ranging from Teams use to conference calling and Live meetings
Participate in a rotating on-call schedule to provide 24x7 support
Onsite position
Some travel required
Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Perform infrastructure project assignments. Plan, research, evaluate and design infrastructure solutions.
Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP's approval processes as part of change management, incident management and trouble response scenarios.
Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
Prepare technical documentation including procedures, manuals, and reports.
Review and adhere to budgeting and approval processes while assisting with annual and project planning.
May provide training and mentoring, as well as work direction, to others on the team.
Minimum Requirements:
Infrastructure Engineer Senior (SG7):
Education:
Bachelor's degree in computer science, engineering, or related technical field is required.
Experience: 5 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Infrastructure Engineer Principal:
Education:
Bachelor's degree in computer science, engineering, or related technical field is required.
Experience: 7 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Preferred Requirements:
3 plus years of experience supporting Microsoft 365, conferencing technology and software deployments
Prior knowledge of GETS/WPS
Previous NERC/CIP certification
Experience with privileged access to M365 tenants
Excellent communication and presentation skills
Infrastructure Engineer Senior (SG7):
$83,413-$104,268
Infrastructure Engineer Principal (SG8): $94,225- $122,491
#LI-ONSITE
Compensation Data
Compensation Grade:
SP20-007
Compensation Range:
$83, ,267.50 USD
Hear about it first Get job alerts by email. Log in to your Candidate Home Account today If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law.
Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.