Temp Customer Service Project - Atlanta, United States - RemX

Description

Looking for a great paying short term (1 week) opportunity? Please review the details below.

RemX is urgently hiring for a 1 week ( 5 days) Customer Service Project in Miramar or Plantation FL Position will start Early May

Pay Rate:
$26.00 per hour
Must be available to work between the hours of 8:00am-11:00pm

FULLY ONSITE EACH DAY- MIRAMAR OR PLANTATION FL


Customer Service Representative Role:
The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. You'll answer questions relating to health insurance, benefits, site navigation, and password resets. This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.


Primary Responsibilities:
Provide resolution for customers.

Serve as single point of contact for customers and build a strong relationship supporting them.

Respond to and own consumer inquiries/issues.

Provide education and status on previously submitted pre-authorizations or pre-determination requests.

Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.

Conduct proactive research on assigned member accounts to identify service issues.

#ramp