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Lahaina

    Night Attendant - Lahaina, United States - Capital Vacations

    Capital Vacations
    Capital Vacations Lahaina, United States

    2 weeks ago

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    Description

    Position Title:
    Night Attendant


    FLSA Status:
    Non-Exempt


    Job Summary:
    To provide guests/owners with increasing positive interaction by developing hospitality and courtesy skills.


    Reports to / Supervision Received:

    • General Manager: Suzie Moore
    • Direct Supervisor: Miguel Cruz Romano
    • Indirect Reporting Relationship: Director of Resort Operations

    Job Expectations:

    • Display a pleasant, professional, and guest-oriented attitude at all times.
    • Have an understanding of what is expected of your resort and you as its representative.
    • Arrive at your workplace in a timely manner.
    • Comply with resort and department codes, policies, procedures, and regulations.
    • Consider and understand guests/guestroom's security, privacy, and regulations.
    • Be willing to participate in team efforts and communicate with fellow employees.
    • Know and be able to complete job-specific duties for the shift you are working.
    • Communicate any uncompleted issues to the next shift departments as needed.

    Essential Functions:

    • Count cash drawer and stamp money.
    • Register arriving guests and assign room.
    • Greet guests and provide door service and bell/valet service when needed.
    • Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community, and respond to guests complaints.
    • Ability to operate multi-line phone.
    • Present statements of charges to departing guests and receive payment.
    • Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
    • Remain current on room rates, room availability and emergency procedures.
    • Ensures management is aware of guest's special requests or needs.
    • Provide courteous service to our guests and be cordial to all team members.
    • Log wake up calls and enter into console.
    • Walk property periodically, at least once per hour; make sure all doors are secure.
    • Log all Maintenance issues discovered during property walks, such as lights out, tripping
    hazards, broken sprinkler pipes, etc.


    • Deliver Express-Check-out forms the night before check-out.
    • Print morning reports for Housekeeping.
    • Responsible for his/her maintenance of uniforms and nametags.
    • Perform other duties as requested.

    Knowledge, Skill, and Experience:

    Minimum Education (or substitute experience) required:

    • High school diploma or equivalent

    Minimum Experience required:

    • 1+ year in a related field

    Skills Required:

    • Must have good oral and written communication skills
    • Excellent interpersonal skills
    • Ability to multi-task
    Physical Job Description


    Typical Working Conditions:

    • Exposure to chemicals and elements of the local environment

    Equipment Used:

    • Computer, keyboard, mouse, calculator, copier, fax machine

    Essential Physical Tasks:

    • Ability to stand while using the computer or phone and completing work-related task.
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