- Provide exceptional customer service with genuine interest
- Check guests in, fulfill special requests, and ensure accurate information
- Resolve issues and promote hotel programs
- Interact professionally with staff and assist other departments
- Be well-versed in emergency procedures
- Maintain house bank and handle financial transactions
- Adhere to Night Audit procedures with meticulous attention to detail
- Communicate effectively with the manager on duty
- Follow procedures on charges, cashing checks, safe deposits, and refunds
- Assist other departments as required
- A highly motivated and engaging demeanor
- A passion for building connections with a global audience
- Exceptional customer service abilities
- The skills to resolve issues and provide solutions
- Familiarity with emergency protocols
- Previous experience in customer service or hospitality
- A dedication to financial responsibilities and house bank management
- Availability for varied shifts, including weekends
- This is an overnight shift (11pm-7:30am)
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Night Audit Supervisor - Philadelphia, United States - Hilton Philadelphia at Penn's Landing
Description
Join our Front Desk team as a Night Auditor!
About Us:
At Pyramid Global Hospitality, we prioritize our people. With a culture that values diversity, growth, and wellbeing, we are committed to providing a supportive and inclusive work environment. Our focus on employee development, benefits, and meaningful relationships sets us apart. Benefits include health insurance, retirement plans, and unique perks like on-site wellness programs and local discounts. We offer ongoing training opportunities for career advancement in our 230+ properties worldwide. Embrace a collaborative environment that fosters success at Pyramid Global Hospitality.
Location Description:
Discover the Hilton Philadelphia at Penns Landing, the only hotel on the Delaware River Waterfront. With 350 guest rooms featuring modern amenities and stunning city or river views, this location offers an unmatched experience.
Overview:
We seek highly motivated individuals to join us as Night Auditors. As a Front Desk team member, you will play a key role in creating memorable guest experiences during the overnight hours. Share your engaging personality and knowledge of the hotel and local area to WOW our guests.
If you are detail-oriented, enjoy connecting with people globally, and strive to exceed expectations, this is your chance to advance your career in hospitality with us.
Qualifications:
To thrive in this role, you should have:
