client services specialist - Plainview, NY
1 day ago
Job description
Client Services Specialist
Ambassador Education Solutions, a national provider of course materials to higher education colleges and universities, and to K12 schools, seeks a Client Services Specialist to join our Client Services Team. The position's work schedule is hybrid and resides in the Distribution Center in Plainview, NY.
Overview of Position:
The Client Services Specialist is part of an outstanding Client Services Team responsible for providing best in class customer service to our clients, exceeding client satisfaction, while maintaining value-added relationships. This role is critical to our Company as it acts as the primary point of contact to our valued clients.
Scope of Responsibilities:
- Communicate with clients and publishers on a daily basis to handle client concerns, inquiries, claims and any other special services required.
- Monitor warehoused and/or physical inventory for assigned clients and adjust as necessary by initiating transfers, returns, etc.
- Audit publisher pricing on a quarterly basis to ensure that clients are charged with current pricing.
- Review inventory aging report monthly to identify and return books that are not selling and receive credit from the publisher.
- Respond to low inventory alerts by placing orders or initiating transfers and monitor subsequent back orders.
- Utilize aging and forecast trending reports to accurately order and manage inventory.
- Complete regularly scheduled reports.
- Format, modify, and upload Excel spreadsheets containing assigned clients' booklists for each semester start.
- Perform quality control on client booklists for pricing and publisher verification.
- Manage all course material requirements to ensure proper set up and distribution.
- Perform order entry and manifesting of telephone, e-mail or faxed orders.
- Review pricing and mark-ups to ensure accuracy for clients.
- Follow through on book orders and transfers to ensure timely delivery to assigned clients.
- Perform site clean-up prior to semester starts by pricing.
- Ensure that company policies and procedures are followed and authorize exceptions to policies and procedures within approved guidelines.
- Operates inventory control software, word processing and spreadsheet applications.
Requirements:
- High School Graduate or General Education Degree (GED), required.
- Associates Degree (two-year college or technical school), preferred.
- Two to three years of previous client service experience.
- Experience with Microsoft Office suite and the ability to learn and utilize proprietary software.
We offer competitive compensation and benefits, a convenient location, casual dress code and a fun, team-oriented environment.
Hybrid Schedule: Mondays, Wednesdays, Fridays - work from home; Tuesdays and Thursdays - work in office. Shift hours: 8am to 5pm
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