Bench Senior Operations Leader - New York

About Wonder · Everything's on the menu at Wonder. Except compromise. · Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what ...

Job description

About Wonder

Everything's on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order.

With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they're craving.

Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you.

Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Role

As a Senior Operations Leader, you'll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods.

This role goes far beyond food service.

You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.

Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next.

You'll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem.

This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.

Responsibilities

Lead Day-to-Day Operations with Excellence

Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
Optimize labor deployment, throughput, and service execution to meet evolving business needs
Ensure strict adherence to labor, food safety, team member safety, and compliance standards
Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
Set and drive key operational KPIs, ensuring alignment across internal and external contributors

Manage Team and Partner Performance

Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
Address performance issues respectfully and quickly using coaching and performance tools
Ensure compliance with state and federal labor laws

Drive Business Results & Own the P&L

Take full ownership of the location's P&L and use data to influence labor efficiency, food costs, and operational margin
Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
Build action plans around local performance insights, customer feedback, and operational trends

Grow the Business

Own and drive company talent pipelines with a strong focus on succession building and readiness
Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout

Manage Partnerships & Represent the Wonder Brand

Serve as the on-site point of contact for brand partners, vendors, and contracted operators
Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
Ensure that each brand operating in the kitchen adheres to Wonder's service and food quality standards to deliver a flawless customer experience
Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Who You Are

A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services
Proven leadership background and track record of progressive growth and advancement
Demonstrated success in full P&L ownership, KPI management, and driving operational results
A proactive problem solver who thrives in fast-paced, ambiguous environments
Comfortable managing hybrid workforces across employees and contracted vendors/partners
Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
Obsessed with customer service, quality, accountability, and results

Requirements

Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

Salary Range:
$95000 per year - $109500 per year

Location:
Home Location to be determined upon assignment, within 40 miles from Park Slope, NY

Bench Position Acknowledgment

By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region.

As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned to you.

Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location, as determined by the Company and based on business needs.

Your home location assignment will be communicated to you in alignment with operational requirements and organizational priorities.

Benefits

Medical, Dental, and Vision Insurance
100% employer-paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount

Note:
Some of our benefits vary by state and depend on the number of hours you work.

Qualifications

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

The candidate's ability to perform the tasks in the available job role.
The candidate's self-rated skill proficiency.
The candidate's fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here.

We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule.

We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law.

We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you.

To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements.

Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note

At Wonder we believe that in order to build the best team, we must hire using an objective lens.

We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.

As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

If you have a disability, please let us know how we can make your interview process work best for you.