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    Restaurant General Manager - Fort Wayne, United States - White Lodging

    White Lodging
    White Lodging Fort Wayne, United States

    3 weeks ago

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    Description

    **Restaurant General Manager - Conner's Rooftop**

    **Job Description**

    Summary: The Restaurant General Manager will direct the activities and be measured on the results of the restaurants, sustainability of food and beverage initiatives, high standards of food and beverage quality, guest satisfaction scores, service, revenues and profit margins.

    Responsibilities

    Effectively lead operational excellence with focus on financial, team member and guests results metrics.

    Development of strategic direction and drive the execution of restaurant bar and food operations.

    Ensure highest quality of food and beverage standards for product and service are maintained.

    Attendance and participation in management, staff and preconvention meetings.

    Impact and influence the growth of restaurant revenues

    Develop and mentor high potential leaders within the department.

    Ensure all brand standards are implemented and maintained.

    Oversees and assist with the White Lodging Way "WLW" processes and training at the property.

    Create competitive and progressive growth culture within the department with high team member retention.

    Empowers employees to provide excellent service for both internal and external customers.

    Timely analysis of Food and Beverage pricing for the restaurant.

    Development, maintenance and accountability of departmental control procedures.

    Observes service behaviors of employees and provides feedback to individuals including praise and necessary discipline.

    Understands the impact of departments operations on the overall property financial goals and manages to achieve or exceed goals.

    Ability to monitor operations and access need for adjustments both during operational situations as well as for structural improvement and growth.

    Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

    Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

    Analyzes information and evaluating results to choose the best solution and solve problems.

    Has full knowledge and understanding of our companys handbook, SOPs and processes; adheres to and enforces those in a fair and consistent manner.

    Participates in employee progressive discipline procedures.

    Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

    Is the final interview for and signs off on all new associates hired into the restaurant

    Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

    Other Information

    COMPETENCIES

    Decision Making

    Creativity

    Conceptual Ability

    Organization Planning

    Customer Focus

    Goal Setting

    Team Building

    Assertiveness

    Accountability

    SKILLS

    Outlook

    EXCEL

    Word

    Micros

    EDUCATION/EXPERIENCE

    College degree preferred

    Experience in a leadership role

    Large Volume exposure preferred

    Knowledge of Health and Sanitation Practices

    Multi-Million Dollar P&L responsibility

    WORKING CONDITIONS

    Lifting and carrying of objects, 30-40 pounds

    Ability to push or pull objects pounds

    Sitting 30% | Walking 40% |Standing 15% | 15% bending, kneeling, lifting, climbing

    Ability to go between hot and cold temperatures

    FULL TIME BENEFIT OVERVIEW

    Medical, Dental, and Vision

    Short- and Long-Term Disability and Life Insurance

    Employee Assistance Program (EAP)

    401(k)

    Paid Time Off to include Vacation, Holidays, & Sick

    Tuition Reimbursement

    Complimentary and Discounted Rooms

    Location Code: 3516

    **Application Instructions**

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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    **Restaurant General Manager - Conner's Rooftop**

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    **Posted**: 1/20/2022

    **Job Reference #**: T2189

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