Account Manager Payment - Provo - Caselle

    Caselle
    Caselle Provo

    23 minutes ago

    Description

    Account Manager - Payments & Citizen Engagement

    At Caselle, we build software that helps communities thrive. We serve over 1,300 customers and more than 20 million citizens nationwide. For over 40 years, we've supported local governments with ERP solutions purpose-built for small and mid-sized municipalities.

    Today, Caselle is investing heavily in payments and citizen-facing digital experiences-helping cities modernize how residents pay bills, apply for permits, manage licenses, and interact with their local government. With a 98% customer retention rate, our customers trust us to be long-term partners in both technology and growth.

    What We're Looking For

    We're looking for a payments-focused Account Manager with a strong track record of selling transaction-based, revenue-generating solutions. In this role, you'll drive adoption and transaction volume across Caselle's Citizen Engagement Portal, including online payments for utilities, permits, licenses, taxes, and accounts receivable.

    This is a growth role built for sellers who understand payments economics-usage-based pricing, adoption curves, and how to position digital payments as both a citizen convenience and a revenue optimization strategy for municipalities.

    You'll manage an established book of local government customers and focus on expanding payment penetration, increasing digital adoption, and unlocking recurring transaction revenue.

    Key Responsibilities

    • Own and grow revenue across a portfolio of 200+ existing municipal customers
    • Drive adoption of online payments and citizen self-service tools across utilities, permits, licenses, taxes, and AR
    • Sell transaction-based solutions with a focus on payment volume, usage, and long-term revenue growth
    • Lead consultative, ROI-driven conversations around digital payments, fee collection, and citizen experience
    • Partner with finance, treasury, utility, and IT leaders to modernize payment workflows
    • Forecast and manage a payments-focused pipeline using CRM tools
    • Negotiate and close agreements that expand payment processing and portal usage
    • Travel to conferences, user forums, and approximately 6 onsite meetings per year (~10-20% travel)
    • Collaborate cross-functionally to ensure successful payment rollouts and expansion

    You Might Be a Great Fit If You...

    • Have 5-10+ years of experience selling payments, fintech, or transaction-based SaaS
    • Have sold products tied to processing volume, adoption, or usage-based revenue
    • Understand payment workflows such as bill pay, ACH, card processing, fees, and reconciliation
    • Are comfortable selling to finance, treasury, and executive stakeholders
    • Can clearly articulate the ROI of digital payments beyond "convenience"
    • Thrive in expansion-focused roles with uncapped or growth-oriented commission structures
    • Are self-directed, organized, and comfortable managing a large book of accounts remotely

    Bonus points for experience selling into local government, utilities, or highly regulated industries.

    Why This Role, Why Now

    Caselle's payments platform is a major growth engine-driving both customer value and recurring revenue. As cities push to modernize services and improve accessibility, demand for secure, easy-to-use digital payments continues to accelerate.

    This role offers the chance to build a high-impact payments business within an established GovTech platform, with strong earning potential and clear upside tied directly to adoption and transaction growth.

    Benefits

    • Flexible remote work with hybrid option for Utah-based team members
    • Medical, dental, vision, and retirement plan
    • Opportunities for travel to regional events and conferences
    • Meaningful work that improves how citizens pay and engage with their city
    • 4% 401(k) match after 6 months

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