Systems Support Lead - UT MAIN CAMPUS

Job Posting Title: · Systems Support Lead---- · Hiring Department: · Career Success---- · Position Open To: · All Applicants---- · Weekly Scheduled Hours: · 40---- · FLSA Status: · Exempt---- · Earliest Start Date: · Dec 01, 2025---- · Position Duration: · Expected to Continue--- ...

Job description

Job Posting Title:

Systems Support Lead

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Hiring Department:

Career Success

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Dec 01, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Purpose

The Systems Support Lead plays a critical role in ensuring the digital and technical resources supporting student career development and outcomes runs smoothly and efficiently. This position bridges career services operations, enterprise systems management, and technical support for staff, students, and other stakeholders who interact with our systems. This position requires a proactive systems thinker with a strong background in technology-driven environments, excellent organizational and problem-solving skills, and a passion for driving efficiency and innovation.

Responsibilities

Enterprise Platform Management

• Consult with the Career Excellence and Innovation team on technology solutions and resources that enable operational effectiveness
• Provide day-to-day support for enterprise resources to ensure access to students and troubleshooting
• Represent university needs with enterprise platform vendors for system optimization, unique configurations, and integrations
• Monitor systems to achieve optimum performance and work with departments to configure relevant reporting and system metrics
• Lead integration efforts in alignment with central system administrators and work closely to align system operations with the Provost's Office of Enterprise Technology
• Provide timely communications and effective trainings in collaboration with the Career Excellence and Innovation team across stakeholder teams
• Develop and enforce application operating standards, policies, and procedures
• Oversee requests for system augmentations and collaborate with users to identify solutions and resolve issues
• Manage software quality; participate in validation, testing, and documentation of product releases
• Collaborate with Career Success leadership on the management and ongoing development of the Career Success WordPress website and SharePoint

Platform Management

• Oversee and manage day-to-day support operations of the platform, ensuring consistent service delivery and operational excellence
• Develop and implement operational policies, procedures, and best practices to improve efficiency, scalability, and quality of service
• Collaborate with the vendor, Career Success team, McCombs and Law School teams, and end users to coordinate project delivery, feature releases, and system updates
• Monitor platform performance metrics, analyze data, and generate reports to identify trends, risks, and areas for improvement
• Lead incident response and resolution efforts, working with technical teams to minimize downtime and maintain high availability
• Work with Enterprise Technology to ensure compliance with industry standards, security protocols, and regulatory requirements
• Manage the 12twenty\@Texas and UT Austin 12twenty ticket systems, ensuring efficient operations and stakeholder responsiveness
• Oversee vendor relationships
• Guide strategic planning for support budgeting, forecasting, and resource allocation to align with institutional goals

Strategic Projects & Innovation

• Oversee project management for special initiatives that enhance operations and improve user experience for students, employers, and staff
•  Identify opportunities to leverage automation, integrations, and data insights to streamline processes and improve performance metrics

Other duties as assigned

Required Qualifications

• Bachelor's degree in business administration, Information Technology, Operations Management, or a related field (Master's degree preferred).
• 3+ years of experience as a project manager, systems analyst, or operations manager within a technology platform or SaaS environment.
• Strong understanding of platform architecture, cloud infrastructure, and basic software development concepts.
• Proven ability to analyze complex problems, develop actionable solutions, and drive process improvements.
• Excellent communication, leadership, and interpersonal skills.
• Experience with data analytics tools, project management software, and IT service management frameworks.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Key Competencies

• Strategic and analytical thinking
• Problem-solving and decision-making
• Project management
• Team leadership and development
• Attention to detail
• Adaptability and resilience

Salary Range

$63,000 + depending on qualifications

Working Conditions

Work to be performed in typical office environment

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.