Call Center Supervisor - Portland - Tiffee Companies

    Tiffee Companies
    Tiffee Companies Portland

    3 days ago

    $48,000 - $80,000 (USD) per year *
    Description

    Tiffee Companies Job Description


    We are seeking a driven and detail-oriented Inside Sales Center (ISC) Supervisor to join our team at Renewal by Andersen of Oregon.

    Responsibilities:

    • Lead and manage a team of inbound sales representatives to meet daily, weekly, and monthly performance goals.
    • -Monitor live calls, deliver real-time coaching, and conduct feedback sessions to develop team members.
      -Analyze sales center metrics, generate performance reports,
      -Identify areas for improvement.Partner with the ISC Manager on strategic initiatives to streamline processes
      & drive production.Address and resolve escalated customer calls with professionalism
      & urgency.Drive performance contests
      & engagement projects that promote a fun
      & productive work environment.Monitor queue staffing
    * This salary range is an estimation made by beBee
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