Remote Bilingual Customer Support - Raleigh - Arise Virtual Solutions

    Arise Virtual Solutions
    Arise Virtual Solutions Raleigh

    1 day ago

    Brand Activation Manager - Liverpool (L Postcodes) Join one of Europe's fastest‑growing companies and represent a market‑leading global brand! Phoenix 2 Retail is expanding fast - and we're building a brand‑new team dedicated
    Description
    Work From Home: Support a Leading Cruise Line Through the Arise Platform

    Interested in earning extra income from home? The Arise Platform connects you with remote customer service opportunities from well-known brands. By using the platform, you can offer virtual support services while avoiding the cost and hassle of commuting.

    One program now available involves supporting a popular cruise line company that serves Spanish-speaking customers. If you're bilingual, customer-focused, and looking for flexible work, this could be a strong match.

    Why explore programs on the Arise Platform?
    • Work from the comfort and convenience of home
    • Choose your hours from program availability
    • Support well-known client programs remotely
    • Avoid commuting-related expenses and save time
    • Choose to work independently or as part of a Service Partner company
    What does supporting this client program involve?
    • Handling inbound calls in both English and Spanish from customers planning and booking cruise vacations
    • Assisting travel agent partners with booking-related inquiries
    • Making outbound calls to internal support departments or customers for status updates and clarification
    • Transferring calls to appropriate departments or account representatives
    • Providing knowledgeable, friendly customer service while navigating multiple systems
    • Delivering calm, professional support to diverse callers
    What it takes to succeed:
    • Full fluency in both English and Spanish (written and verbal)
    • Strong communication and listening skills
    • Outstanding problem-solving abilities
    • Patience, empathy, and a positive attitude
    • Ability to remain calm under pressure
    • Self-motivation and attention to detail
    Additional details:
    • Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
    • Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work
    • Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise Platform for each billing cycle
    • All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
    • Geographic and time limitations may apply based on client program requirements
    • Minimum servicing requirements and other client-imposed requirements may apply
    • Additional requirements or continuing certification may be required by some clients
    This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
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