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Le Center

    Product Support Associate - Le Center, United States - Winco, Inc.

    Winco, Inc.
    Winco, Inc. Le Center, United States

    1 week ago

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    Description

    Job Description

    Job Description

    POSITION TITLE: Product Support Associate

    FLSA STATUS: Full Time

    REPORTS TO: Service Manager

    SALARY RANGE: $20.00-$27.00/ Hour

    REVISED: March 8, 2024

    PRIMARY RESPONSIBILTIES

    The Product Support Associate takes phone calls and emails from Winco dealers and owners of Winco Generator Sets, and assists customers with troubleshooting and repair of Winco Generator Sets and Accessories based on symptoms. This includes various components and systems such as Engines, Generator Ends, Control/Monitoring Systems, and Electrical Power Distribution Systems/Switchgear. The Product Support Associate will gather and provide thorough documentation and customer feedback of issues to be entered into company databases. The Product Support Associate will treat customers with complete dignity and respect at all times. The Product Support Associate has a real stake in maintaining Winco's good name, and must take ownership of each product failure and help follow through until the problem is resolved. This position does have the potential for future growth and promotion, and the opportunity to participate in developing and conducting dealer training.

    JOB INTERACTIONS AND INTERFACE

    This role interacts with internal staff in all departments as necessary.

    DUTIES / RESPONSIBILITIES

    ESSENTIAL FUNCTIONS

    Provide excellent telephone skills – customer oriented and pleasant to work with

    Execute perfect working knowledge of generators and generator design, basic electricity and electrical wiring

    Assist customers with after sales support, troubleshooting, and technical questions

    Problem solving ability – Provides solutions

    Work well in a team environment and cross train as needed

    Backs up other service department duties as necessary

    Other duties as assigned by Service Manager

    PREFFERED QUALIFICATIONS

    Working knowledge of troubleshooting diesel and spark ignited engines

    Working knowledge of AC and DC electrical theory

    Familiarity with MS Outlook and Office Suite

    Familiarity with Epicor ERP System a plus

    Ability to organize and submit completed paperwork

    Technical School Certificate or Degree

    Mechanical/Electrical Certifications are a plus

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