Service Manager - Columbus - Napleton Ford Columbus

    Napleton Ford Columbus
    Napleton Ford Columbus Columbus

    2 hours ago

    $65,000 - $115,000 (USD) per year *
    Description
    Service Manager
    A US top 50 privately held Automotive Group is looking for an experienced and motivated Service Manager who can drive productivity through effective and valued-centered leadership. The Service Manager should be capable of running an efficient and profitable service department through productive staffing, customer retention, cost controls and should work diligently toward achieving monthly/yearly objectives.
    Essential Duties

    • Forecasts goals and objectives for the department and strives to meet them.

    • Hires, trains, motivates, counsels and monitors the performance of all service department staff.

    • Prepares and administers an annual operating budget for the service department.

    • Maintains reporting systems required by general management and the factory.

    • Attends managers meetings.

    • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.

    • Strives for harmony and teamwork within the department and with all other departments.

    • Develops and implements a marketing plan which promotes new and repeat business.

    • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

    • Understands and ensures compliance with manufacturer warranty and policy procedures.

    • Accounts for all documents; ensures that none are missing and all are processed correctly.

    • Holds weekly department meetings.

    • Directs and schedules the activities of all department employees.

    • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

    • Monitors technicians' daily productivity reports and corresponding payroll records.
    Qualifications
    • Strong Ethics and Values
    • Excellent Leadership and Communication Skills
    • Excellent People Skills
    • Must have valid driver's license and pass motor vehicle record test
    * This salary range is an estimation made by beBee
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