Service Manager - San Bernardino - Multiquip Inc

    Multiquip Inc
    Multiquip Inc San Bernardino

    2 days ago

    Description
    Service Manager - ServicePlus Centers (San Bernardino & Fullerton)Full-Time

    • Exempt
    • On-Site
    • Monday-FridayMultiquip is looking for an experienced Service Manager to lead operations at our ServicePlus Centers in San Bernardino and Fullerton. This is a high-impact leadership role responsible for driving service excellence, developing a skilled team, and ensuring every customer receives fast, accurate, and reliable support.
    You'll oversee service writers, technicians, and coordinators while partnering with cross-functional teams to keep operations running smoothly and efficiently.

    If you're a people-focused leader with strong technical knowledge and a passion for customer satisfaction, this role offers the chance to make a meaningful impact within a respected, industry-leading organization.

    What You'll Do
    • Lead daily operations across two ServicePlus Centers, including scheduling, assigning jobs, and managing technician productivity.
    • Coordinate shop repairs and field service calls to ensure fast, efficient, and high-quality service completion.
    • Build strong customer relationships by addressing inquiries, resolving issues, and ensuring a positive service experience.
    • Manage and develop employees-overseeing performance, coaching, staffing needs, and time/expense approvals.
    • Assign work based on technician skill level, tooling, and job requirements to maximize efficiency.
    • Monitor shop and field operations using FieldAware, Geotag, and other tracking tools to ensure productivity and job progress.
    • Maintain service policies, processes, and safety procedures aligned with Multiquip's EH&S standards.
    • Oversee parts and equipment inventory; ensure accurate records and timely replenishment.
    • Collaborate across departments to support seamless service operations and company-wide goals.
    • Ensure accurate reporting, documentation, and warranty evaluations.
    What You BringExperience & Education* 5+ years of experience in equipment repair, maintenance, or service operations-ideally in power generation or construction equipment.
    • Demonstrated ability to manage teams and run efficient service operations.
    • Bachelor's degree in a technical or business field is a plus.

    Communication & Interpersonal Skills
    • Clear, professional communication; able to explain technical information to technicians, managers, and customers.
    • Strong relationship‑building abilities with employees, customers, and vendors.
    • Skilled problem-solver with a customer‑first mindset.
    • Ability to coach and motivate teams while promoting a respectful, inclusive workplace.

    Technical Skills
    • Ability to read and apply manuals, schematics, service bulletins, and regulatory guidelines.
    • Strong mechanical understanding of diesel engines, hydraulics, electrical systems, and diagnostic practices.
    • Proficient in diagnosing and resolving real-world equipment issues.

    Leadership & People Management
    • Proven experience developing and managing service teams.
    • Able to address performance issues constructively while maintaining positive team morale.
    • Consistent in recognizing strong performance and upholding policies and standards.
    • Leads by example and models MQ's core values.

    Computer Skills
    • Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
    • Familiar with web-based applications for work orders, CRM, service reporting, warranty processing, etc. (HubSpot preferred).Certificates, Licenses & Requirements
    • Valid driver's license with acceptable driving record.
    • Able to operate warehouse and shop forklifts.
    • Ability to travel within the U.S. and Canada as needed.

    Physical RequirementsRegularly required to talk, hear, stand, walk, and sit; occasional lifting up to 50 lbs; must be able to stoop, kneel, and reach as needed.

    Includes vision requirements such as depth perception, color vision, and ability to adjust focus.


    Compensation & Benefits:
    * $110,000-$120,000/annually* 11 paid Holidays
    • Generous Paid Time Off - Accrues up to 4 weeks per year
    • Paid Volunteer Time Off
    • Paid Parental Leave
    • Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including:
    • Tuition Reimbursement up to $5,250 a year
    • Employee Referral Program
    • Employee Assistance Program

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