Director of Operations - Fayetteville, United States - Hub Group

Description

Job Description

The Director, Supply Chain Operations position is a leadership role. As a Director, Supply Chain Operations you will play a vital role in the day-to-day service and support of Hub Group clients as well as manage a team of Supply Chain Analysts. You will successfully manage many client relationships and manage an operations team focused on providing warehousing and distribution solutions. Our goal is to provide industry-leading client service and ensure superior and expeditious execution of client requirements. This role includes significant client interface responsibilities. As a Director, Supply Chain Operations, you'll be part of the backbone of the daily operation at Hub Group.

Essential Job Functions:

• Manage a team of Operations Managers. Develop, manage and scale all core account management processes for all applicable accounts and retail driven consolidation programs.
• Ensure department staffing continues to grow with appropriate efficiency metrics.
• Monitor and isolate potential errors, issues, miscommunication, and sub-optimal performance by reviewing daily order level data; recommend improvement and implement changes based on results of research.
• Receive, analyze, and respond to a high volume of communication each day. Manage the order process flow to contract specifications.
• Interact with various levels and departments within client organization.
• Successfully manage client relationships with various levels and departments of the client team. Understand client requirements for tracking, reporting, internal requirements for billing, and translate these into actionable requirements for IT development. Work with Client Development leadership team to ensure the client is provided appropriate training and proper account set-up for efficient daily operations.
• Understand how to deal with client shipment policies, carrier/consignee concerns, special handling instructions, etc.
• Interface with Implementation, Client Development, and IT Departments to ensure all changes in product lists, EDI, configurations, pricing, etc. are properly set up for current accounts and be intimately involved with any changes that may occur over the life of an account.
• Enable ways to use the client website output to validate, analyze and manage product line business data to support effective product and business decision making for all accounts.
• Understand operational challenges with current consolidation programs. Implement improvement initiatives with partner warehouses, internal departments, and retailers to cut lead-time, costs, and complexity.
• Perform additional duties assigned by company.

Minimum Requirements

• Bachelor's degree or equivalent work experience required.
• 8+ years of proven management experience.
• 3+ years account management experience in distribution and logistics industry. Experience working with Wal-Mart distribution preferred.
• Expertise in Microsoft Excel.
• Strong understanding of product distribution is desired, especially within CPG.
• Proven ability to motivate and manage a team towards company goals.
• Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations.
• Strong talent for multi-tasking and managing competing priorities effectively.
• Proven track record for implementing innovative solutions to complex problems. Highly organized; attentive to details.
• Excellent written and oral communication skills.
• Able to identify and assess clients needs, and to craft compelling solutions. Self-directed, yet strong team player.
• Travel may be required.