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    • Customer Support Specialist - Phoenixville - Midatlantic Employers' Association

    Midatlantic Employers' Association
    Midatlantic Employers' Association Phoenixville

    1 month ago

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    Description

    Customer Support Representative - Manufacturing

    We are seeking a Customer Support Representative to join our team in an international manufacturing company.

    The primary responsibility of this role is to meet customer needs related to product information, pricing, availability, order entry, delivery, repair & calibration coordination, and shipping.

    Job Responsibilities:

    • Gather customer information, fulfill customer needs, educate customers on product selection, configuration, options, warranty, repair, delivery, price, and credit options.
    • Handle incoming requests from customers, ensuring issues are resolved promptly and thoroughly.
    • Maintain a balance between company policy and customer benefit when making decisions, handling issues in the best interest of both the customer and company.
    • Manage Customer Accounts in SAP ERP system.
    • Perform various functions and tasks within each function, including Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, and Sales Shipments.
    • Handle returns and credits.
    • Evaluate opportunities to drive process improvements that positively impact the customer's experience and proficiency within the department.

    Experience and Skills:

    Required Skills and Competencies:

    • Experience with SAP ERP business application is preferred.
    • 1-3 years of related work experience with a manufacturing company.
    • Strong computer software application skills, data analysis, and results presentation skills.
    • Demonstrated experience with customer service policy and work process development.
    • Excellent oral and written communication skills, professional phone communication skills.
    • Detail-oriented, team-oriented, and ability to multi-task.

    Travel Requirements:

    • Up to 10%

    Benefits:

    • Medical, Dental & Vision Insurance, Life Insurance, Disability Insurance.
    • Career development in a growing multinational company.
    • 401K with Company match.
    • Paid Time off.
    • 11 paid holidays.
    • Free parking onsite.
    • Discounted gym memberships through medical insurance.
    • Free and Confidential EAP Program.
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Customer support specialist