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Energy Systems Dispatcher - Gainesville, United States - City of Gainesville, FL
Description
If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.
Make a difference in the community you live in As a Community Builder-an employee with the City of Gainesville- you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors.
Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
1331 GRU - Systems Control Operations
Salary Range Minimum:
$17.89
Salary Range Maximum:
$26.31
Closing Date:
05/06/2024
Job Details:
This position is in the process of being converted to a Systems Control Utilities Dispatcher.
Responsible and specialized crew dispatch and tracking function work utilizing complex computer applications such as Customer Information Systems (CIS), Outage Management Systems (OMS), Mapping/Geographic Information Systems (GIS), Crew and Asset Management Systems (CAMS), and Trunked Radio Systems (TRS) to resolve problems.
It requires knowledge, judgment, and application of utilities operations principles to evaluate, communicate, and assist in emergency trouble calls and restoration efforts of utilities services while maintaining utility information and records.
Positions allocated to this classification report to a designated supervisor and work under general supervision with additional oversight and direction from the Distribution Systems Operator (DSO).
Work in this class is distinguished from higher classes by its limited scope of utilities systems operational responsibilities and lack of managerial responsibility and from lower classes by its required technical expertise, understanding of Electric, Gas, Water/Wastewater, and Telecommunication systems, coordinating utilities emergency response as needed with homeowners, business owners, landlords, property management companies, developers and contractors and advanced training on complex computer systems.
A current, seven (7) year criminal history background check is required.
Candidate must obtain a Gas OQ qualification within six months of hire date.
Job Description:
SUMMARY
This is responsible and specialized customer service work involving computerized maintenance of utility records and coordinating connection and delivery of service to utility customers including developers and contractors.
Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its emphasis on coordinating utility service connections/disconnections and emergency response as needed with homeowners, business owners, landlords, property management companies, developers and contractors.
EXAMPLES OF WORK** This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position.
The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job.
Performance of lower level duties may be required.ESSENTIAL JOB FUNCTIONS
Receives customer service inquiry and complaint calls. Expedites or researches to expedite customer service needs.
Tracks, monitors and coordinates the flow of work orders and work order packets, equipment and inspections.
Maintains computerized records and provides various automated reports.
Sets up billing programs for utility users. Sets up billing account formats for residential and commercial users.
Coordinates or may dispatch field crews for the temporary or permanent, connection or disconnection of utility service.
Coordinates or may dispatch field crews for emergency response calls as needed.
Coordinates or may dispatch field crews for normal and emergency underground facility locates.
Writes service and repair work orders.
Operates computer data processing equipment, including personal computer, on-line customer billing system, network printer, radio base station and microfiche reader.
Monitors radio base station for divisional dispatching and assistance to utility crews and technicians.
May direct work of other clerical staff.
May act as timekeeper and process paperwork and reports associated with this function.
May enter purchase requisitions into automated system and processes associated purchase orders and invoices.
Attends work on continuous and regular basis.
NON-
ESSENTIAL JOB FUNCTIONS
Performs other related duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Graduation from high school or possession of an acceptable equivalency diploma and two (2) years responsible experience in customer service, utility construction or data processing.
One year of college course work in a technical, construction, or computer software field may be substituted for one year of the required experience, or an equivalent combination of training and experience which provides the required knowledge, ability, and skills.
CERTIFICATIONS OR LICENSES
Licenses
Depending on area of assignment:
Valid Driver License required upon appointment. Valid Florida Driver License required within 30 days of appointment.
Certifications
None.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of City Departments, their functions and service areas.
Knowledge of basic technical and construction terminology.
Knowledge of phases of new construction.
Good organizational skills
Ability to use computerized spreadsheets, word-processing and data manipulation software.
Ability to perform multiple tasks.
Ability to keep records and prepare reports.
Ability to read plans and blueprints.
Ability to communicate effectively, both orally and in writing.
Ability to work effectively with coworkers, contractors, developers and the general public.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is often required to sit for prolonged periods of time.
WORK ENVIRONMENT
Subject to emergency call out.
Note:
May Require Assessment(s).
May fill multiple positions.
May establish an eligibility list.
Come join our team The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.
All 'regular' employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy.
Equal Opportunity
The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at or TDD/TTY at
Veterans' Preference
Veterans are encouraged to apply. Veterans' Preference ensures that veterans and eligible persons are given consideration at each step of the selection process.
However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position.
Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans' Preference. State of Florida residency is not required for Veterans' Preference.If you are unable to apply online due to a disability, contact recruiting at or by calling