System Administrator - Richmond, United States - Insight Global

Description

Job Description

Insight Global is looking for a System Administrator to provide consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance.

Job Responsibilities include:

• Act as a first point of contact for providing technical support to all areas within the organization.
• Provide telephone, walkin, and email support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
• Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
• Managing system updates and patches and troubleshooting system issues.
• Triage and route advanced second and third tier requests to the appropriate technical personnel.
• Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's

Workforce Privacy Policy:
om/workforce-privacy-policy/ .
Skills and Requirements

• A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
• Handson experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
• Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
• Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks.
• Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
• Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to