- Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
- Process product orders for customers (via phone, using eCommerce application).
- Assist customers with website navigation, online checkout process, or technical issues.
- Provide detailed notes and documentation for each customer interaction.
- Maintain acceptable customer satisfaction and quality monitoring ratings.
- Maintain acceptable productivity, schedule adherence and utilization levels
- Meet all individual performance metrics.
- Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
- Must be able to work cross-functionally in chat, email, and phones.
- May be asked to work from home due to inclement weather or system outages.
- Must work in office through training and completing of initial PWP certification.
- May be required to work in office if additional training or collaboration is needed and for department and team meetings.
- High School Diploma or GED (some college preferred)
- Minimum two years customer service experience, preferably in a call center environment
- Minimum typing speed of 30 WPM
- Experience with inContact preferred
- Experience with NetSuite preferred
- Experience with Zendesk preferred
- Knowledge of mattress industry helpful
- Some sales experience preferred
- Medical, Dental, Vision
- 401(k) Match
- Paid Time Off
- Earn a Mattress
- Purple Swag
- Amazing Purple Products
- Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.
- Gain unique experience: Be a part of one of the fastest growing companies in Utah The contributions you make will matter at Purple as the company continues to grow with you.
- Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
-
Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at P ...
Lehi $15 - $17.50 (USD)1 day ago
-
The Customer Care Specialist is responsible for providing world-class customer service to valued customers through various channels, ensuring top-notch care at every touch point. · ...
Lehi, UT $80,000 - $140,000 (USD) per year2 weeks ago
-
We are seeking a dedicated Child Care Specialist to join our team. · The ideal candidate will have experience in educating and caring for children across various age groups, · including toddlers, preschoolers, and infants. · This is a morning shift. ...
Alpine, UT1 month ago
-
Aventis Consulting is seeking a Customer Care Specialist to represent Lumen. · If you think you are the right match for the following opportunity, apply after reading the complete description. · In this role, "care" means ensuring every customer gets exactly what they need — and ...
Draper5 days ago
-
Your new role: · Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring. · Are you a passionate individual who wants to deliver exceptional customer care and ma ...
Lindon $18 - $20 (USD) Full time1 day ago
-
About Mira Home · At Mira Home, we believe a better world begins with a better home. We're dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them. As local pest experts, we tailor our solutions to mee ...
Lindon $18 - $20 (USD)10 hours ago
-
+Job summary · About is the new home for funerals. We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups. · ResponsibilitiesWork closely with your Team Lead and Funeral Director to rece ...
Orem, UT1 month ago
-
Support families with compassion and precision as a full-time Care Specialist handling case management and customer service. · Work closely with your Team Lead and Funeral Director to receive permits and authorizations in a timely manner · Outreach to family members via phone or ...
Orem, UT1 month ago
-
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. · A career at Mira means experiencing our culture of caring. · ...
Orem $18 - $25 (USD) Full time1 month ago
-
Lifesaving & Care Specialists are responsible for daily functions and growth of lifesaving programs including adoption as well as providing basic animal care and enrichment needs for animals in our program locations. · ...
Salt Lake City $19.50 - $21 (USD) Full time1 month ago
-
We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. · Inbound Service & Sales Specialists excel in offering equipment and plan upgrades, tailored system relocation packages to retain loyal customers. · ...
Eagle Mountain1 month ago
-
Lifesaving & Care Specialists are responsible for the daily functions and growth of lifesaving programs including adoption foster care transfer/transport as well as providing basic animal care for animals in our program locations. · ...
Salt Lake City $19 - $22 (USD) Full time1 month ago
-
Lifesaving & Care Specialists are responsible for the daily functions and providing basic animal care for animals in our program locations. · ...
Salt Lake City $19 - $22 (USD) Full time1 month ago
-
Cariloha is an omni-channel brand focused on soft and sustainable bedding, bath, and apparel made from better-for-the-planet bamboo viscose. · ...
Sandy2 months ago
-
We're looking for energetic, motivated and growth-oriented individuals to join us as Express Care Specialists/Adjusters. · Deliver world-class customer service to both internal and external customers. · Answer and handle inbound calls per day. · ...
Salt Lake City1 month ago
-
The Floor Care Tech performs floor care tasks according to detailed instruction and maintains the facility in a sanitary safe clean and attractive environment to meet hospital and Joint Commission standards. · This position also performs general housekeeping duties as assigned. · ...
Murray $17.77 - $23.10 (USD)1 month ago
-
We are looking for an energetic Customer Care Specialist to assist us in coordinating efforts between the team and customers by communicating expectations and customer feedback. · ...
Provo, UT2 weeks ago
-
The Lifesaving & Care Specialists are responsible for the daily functions and providing basic animal care for animals in our program locations. · Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person. · Promote and f ...
Salt Lake City, UT1 month ago
-
The Customer Care Specialist is responsible for managing customer orders, communications and issue resolution in a fast-paced manufacturing environment. This role requires discipline, attention to detail and the ability to coordinate across operations. Key responsibilities includ ...
Salt Lake City1 month ago
-
Job Summary · Join our passionate team as a Dog Care Specialist and become a vital part of providing exceptional care and love to our canine companions In this energetic role, you will be responsible for ensuring the safety, well-being, and happiness of dogs in our care. Your ent ...
Cedar Fort, UT $28,000 - $52,000 (USD) per year1 week ago
-
We're hiring Customer Care Specialists to support patients through their healing journey.At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. · ...
Sandy, UT3 weeks ago
Customer Care Specialist - Lehi - Purple Inc
Description
Job Title
Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world one mattress at a time.
Job Description
Our Customer Care Specialists (a.k.a. "Comfort Gurus") are tasked with providing world-class, professional support and service to our valued customers. Our specialists can be placed on any number of teams within the service and support center. This includes core servicing (calls, chats, email), warranty, shipping, and returns. Regardless of assignment, our specialists are all focused on ensuring that our customers receive top-notch customer care at every touch point.
Essential Duties & Responsibilities:
Required Skills, Education, Experience:
Work Hours (Good Faith Estimate): This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.
Benefits and Perks:
Why Work at Purple?
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
-
Customer Care Specialist
Only for registered members Lehi
-
Customer Care Specialist
Only for registered members Lehi, UT
-
Child Care Specialist
Only for registered members Alpine, UT
-
Customer Care Specialist
Aventis Consulting, Inc.- Draper
-
Customer Care Specialist
Full time Only for registered members Lindon
-
Customer Care Specialist
Only for registered members Lindon
-
Care Specialist
Only for registered members Orem, UT
-
Care Specialist
Only for registered members Orem, UT
-
Customer Care Specialist
Full time Only for registered members Orem
-
Specialist, Lifesaving and Care
Full time Only for registered members Salt Lake City
-
Care Inbound Revenue Specialist
Only for registered members Eagle Mountain
-
Specialist, Lifesaving and Care
Full time Only for registered members Salt Lake City
-
Specialist, Lifesaving and Care
Full time Only for registered members Salt Lake City
-
Customer Care Specialist
Only for registered members Sandy
-
Express Care Specialist
Only for registered members Salt Lake City
-
Floor Care Specialist
Only for registered members Murray
-
Customer Care Specialist
Only for registered members Provo, UT
-
Specialist, Lifesaving And Care
Only for registered members Salt Lake City, UT
-
Customer Care Specialist
Only for registered members Salt Lake City
-
Dog Care Specialist
Only for registered members Cedar Fort, UT
-
Customer Care Specialist
Only for registered members Sandy, UT