Compliance Recertification Specialist - Denver - Rocky Mountain Hanger

Description

Recertification Specialist

The Recertification Specialist is responsible for administering and coordinating the annual and interim recertification process for residents in affordable housing programs, including LIHTC, HUD, Section 8, and other income-restricted programs. This role ensures continued eligibility by collecting, reviewing, and verifying all required documentation related to income, assets, household composition, and other program criteria. The specialist prepares accurate, compliant recertification files, meets all program deadlines, and supports successful property audits and inspections.

The Recertification Specialist communicates regularly with residents to explain requirements, request documentation, and provide guidance throughout the recertification process. The role also works closely with property management staff, compliance teams, and external agencies to maintain full regulatory compliance. Strong customer service, attention to detail, and a solid understanding of affordable housing regulations are essential to success in this position.

Essential Functions

• Conduct annual and interim recertifications for all applicable affordable housing programs (e.g., LIHTC, HUD, Section 8, HOME).
• Collect, review, and verify resident documentation, including income, assets, employment, household composition, and other eligibility factors.
• Schedule and conduct resident interviews to obtain required information and explain recertification procedures.
• Ensure all recertification files are complete, accurate, and submitted within required deadlines.
• Maintain compliance with federal, state, and local housing regulations, as well as company policies and program-specific requirements.
• Prepare and submit required forms, notices, and reports to regulatory agencies or internal compliance departments.
• Communicate proactively with residents to request missing documentation, provide reminders, and support timely completion of recertification requirements.
• Update and maintain resident information in the Yardi and NextGen software systems.
• Monitor upcoming recertification deadlines and follow established workflow procedures to prevent noncompliance.
• Coordinate with property management staff regarding rent adjustments, lease changes, and household updates.
• Respond to resident questions and provide guidance regarding program rules and eligibility requirements.
• Assist with preparing for audits, file reviews, and inspections by gathering necessary documents and resolving file deficiencies.
• Protect sensitive resident information and follow all confidentiality and data security guidelines.
• Support continuous improvement efforts by identifying process gaps and recommending enhancements to recertification workflows.

Required Knowledge, Skills, And Abilities

• Demonstrated ability to prepare and maintain records (manual and electronic) and reports with a high level of accuracy and attention to detail; ability to perform mathematical calculations.
• Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
• Communicates effectively and collaboratively with individuals, and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
• Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
• Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Analyzes problems, identifies solutions, and articulates possibilities and recommendations; demonstrates critical, creative, and reflective thinking.
• Utilizes excellent time management and problem-solving techniques, and use of professional judgment in complex situations; demonstrates strong project management skills.
• Proficiency using MS Office applications including Word, Excel, Outlook, as well as the internet and social media.
• Ability to work effectively and positively with individuals of diverse racial, cultural, gender identities, physical and mental abilities, limited-English, and socioeconomic backgrounds.
• Ability to maintain proprietary information in a confidential and professional manner.
• Proven ability to understand and execute oral and written instructions and policies.
• Position may require work on Saturdays

Required Knowledge, Skills, And Abilities

• Knowledge of affordable housing programs such as LIHTC, HUD, Section 8, HOME, and other income-restricted housing guidelines.
• Understanding of income calculation methods, including asset valuation and third-party verification procedures.
• Knowledge of Fair Housing laws, federal regulations, and state/local compliance requirements.
• Familiarity with property management and compliance
• Knowledge of standard office practices, data management, and document retention procedures.
• Strong analytical skills for reviewing documents, verifying eligibility, and resolving discrepancies.
• Excellent written and verbal communication skills to interact with residents, staff, and regulatory agencies.
• High level of accuracy and attention to detail when processing files and calculations.
• Strong organizational and time-management skills with the ability to meet strict deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and digital workflow tools.
• Effective customer service skills with a professional and empathetic approach.
• Ability to interpret and apply complex affordable housing regulations and program rules.
• Ability to maintain confidentiality and handle sensitive resident information appropriately.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Ability to prioritize tasks, manage competing deadlines, and adapt to changing requirements.
• Ability to identify potential compliance issues and take appropriate corrective action.
• Ability to work patiently and respectfully with diverse populations and households.