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    Outbound Supervisor - Allentown, United States - Radial Inc.

    Radial Inc.
    Radial Inc. Allentown, United States

    Found in: Lensa US 4 C2 - 3 days ago

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    Description


    Outbound SupervisorAt Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions.

    We are fueling the future of retail, which means you are, too.

    When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun.

    We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

    Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Outbound Supervisor.

    Radial's omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.


    Role Summary:


    The Operations Supervisor will plan and coordinate shift activities for fulfillment center activities to ensure adherence to all DC procedures and documentation set forth by the Best Practices Council.

    Assist Operations Manager in planning, prioritizing, and communicating shift directives to insure efficiency and accuracy for all outbound related activities.


    Responsibilities:


    Supervise the day-to-day activities/mechanisms in accordance to the SOP's, holding a team of associates accountable to standards of safety, quality, and productivityActively contribute to the development of Radial direct reportsManage seasonal associate workforce.

    Execute on productivity and daily goals through execution to the Radial Operating ModelKeep safe and clean work environment.

    Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOTResponsible for associate level of safety, quality, and productivity performanceSolve and respond to daily issuesPlan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC proceduresAssist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activitiesEnsure that all shift personnel receive proper training, skill development, and assessment per company guidelinesRecommend and implement improvement in efficiency and effectiveness of employees for increased shift contributionImplement specific objectives and performance measures for all shift personnel to maximize productivityLead fulfillment special projects, as neededAccountable for achieving production objectivesMonitor all production and personnel statistics and reporting in support of the department operationReinforce policy and procedure complianceParticipates in the Recruiting and Selection processConducts performance reviews and implements corrective action as appropriateImplementing performance improvement plans and disciplinary actionsInteracts with peers and related staff across all departments on the implementation of fulfillment strategiesQualifications:
    College Degree Preferred/HS Degree Required.

    Prior experiencepreferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not requiredStrong analytical and problem-solving skillsProficient in MS Word, Excel, and Power PointBilingual English/Spanish desired but not requiredAbility to maintain a positive attitude while multi-tasking, managing, coaching and mentoring teams to be successful and work efficiently in a fast-paced environment.

    Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills5 year's direct experience in a manufacturing, production, or distribution environmentMust have experience developing and launching lean implementations from the ground up (assessments, roadmaps, training development, etc....)

    Self-motivated with high sense of urgency, resourceful and adaptabilityProven project implementations with demonstrated process improvement, KPI & financial resultsSolid hands-on experience using wide range of lean/six sigma management tools (value stream mapping, fish bone diagram, pareto diagram, 5S, visual management, Kanban, Standard Work)Knowledge of WMS isdesiredTravel:
    This position is not remote.
    Travel is not required.
    Radial is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

    Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.

    If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

    We were made aware of an employment scam in which a third-party is creating false communications under the Radial name.

    We want to reiterate that Radial never seeks payment from job applicants and only reaches out from email addresses.

    We are encouraging applicants to apply through our website at Radial Careers for added security.
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