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- Open: 10AM-6PM
- Mid: 1PM-9PM
- Closing: 5PM-1AM
- Job Summary
- Establishes and maintains consistent professional relations with all guests and customers.
- Ensures all guests receive a positive and professional impression of the restaurant.
- Provides a speedy, efficient, and professional level of service always.
- Is responsive to any guest's request.
- Ensures that all customers receive the best possible service and care (refer to 'service standard').
- Increases the occupancy and average spend of the Restaurant.
- Ensures adequate cover of the reservation's office at all times.
- Maximizes use of table inventory.
- Ensures consistent reporting to senior management.
- Reports, analyzes and drives business to ensure consistently busy days and services.
- Provides a clear communication process to all relevant parties
- Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
- Treats company property with due care and attention.
- Attends meetings / training sessions as required by the management team.
- Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned.
- Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always efficient and profitable as possible.
- Informs managers of any complaints / comments / perceived issues.
- Has a thorough knowledge of the food and dessert menu.
- Communicates any issues or ideas to the management team.
- Maximizes sales opportunities through good service.
- Is a professional, valued member of the team with a flexible approach to improving customer experience.
- Performs other job-related duties as directed.
- Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.
- High School Diploma
- Good communication and organizational skills.
- Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
- A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
- Responsible, neat and clean in appearance.
- Strong communication skills with supervisors and team members.
- Must be able to read, write and speak English.
- Maintains a high customer awareness by approaching your job with the customers always in mind.
- Is financially aware of costs involved in the operations and are responsible to control costs.
- Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
- Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
- Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Ensures that the quantity of work is sufficiently productive under the normal business levels.
Reservationist - Doral, United States - Nusr-et Steakhouse
Description
Must have open availability for the below shifts:III. Additional Duties
Open: 10AM-6PM
Mid: 1PM-9PM
Closing: 5PM-1AM