Tier 2 On Call Support - Fort Meade - T-Rex Solutions, LLC

    T-Rex Solutions, LLC
    T-Rex Solutions, LLC Fort Meade

    1 day ago

    $130,000 - $170,000 (USD) per year
    Description

    Support Critical National Security Infrastructure

    Tier 2 On Call Support

    T-Rex Solutions seeks a fully cleared Tier 2 On Call Support professional to join our dynamic team in the Fort Meade area.

    • We need technical staff for 24x7 support to an existing Operations Center for Identity, Credential, and Access Management (ICAM) systems. Responsibilities include monitoring ICAM systems and providing Tier 1 & Tier 2 support via email, chat, and phone.
    • The ideal candidate has experience with online customer support, Public Key Infrastructure (PKI), Attribute Based Access Control (ABAC), Entitlements Management, LDAP directories, SQL database querying abilities RESTful services ticket tracking systems Linux operating systems analysis troubleshooting understanding complex software documentation training customers on software capabilities educating/training customers work independently ability Bachelor's degree System Engineering Computer Science Information Systems related discipline seven years experience as a System Engineer Active TS/SCI w/FSP highly preferred but not required T-Rex solutions operate under 5 teams that provide continuous coverage shifts rotate every ten weeks one five-week cycle follows: Days - three off four on four off three on Mids Straights available day differential shift possible Market pay transparency shows annual salary range $130000170000 full compensation details discussed during interview process great benefits including generous PTO paid parental leave individual family health vision dental budget professional development tuition reimbursement company match cigna healthcare transamerica offering competitive salaries performance bonuses t-rex supports equal opportunity employer reviews applications based merit non discrimination factors race religion color gender age disability medical history political affiliation military service education skills market equity business considerations offers diverse collaborative environment exciting growth opportunities all employees can have access PTO immediately upon hiring prorated start date fasting processes contact un successful applicants remind open application period valid replies submit updates communication once review completed additional discourse occurred so pick }

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