- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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Motor Vehicle Direct Client Service Specialist I - South Burlington, United States - State of Vermont
Description
Overview
The Motor Vehicle Direct Client Service Specialist I is a fast-paced position that requires dealing with large numbers of customers every day. Candidates should be able to work independently and make informed decisions. Attention to detail is critical as work involves review, verification, coding, and processing of applications for all types of motor vehicle registrations, driver licenses and identification cards. The ability to process large sums of money and excellent customer service skills are required for this position. The position is a full time Monday through Friday 7:45am-4:30pm with some overtime required. This is not a remote position and work will take place at the South Burlington DMV office.
Who May Apply
This position, Motor Vehicle Direct Client Service Specialist I (#48610), is open to all State employees and external applicants.
If you would like more information about this position, please contact Paul Chun at
Resumes will not be accepted via e-mail. You must apply online to be considered.
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.
Environmental Factors
Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.
Minimum Qualifications
Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.
OR
Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration meeting proficiency standards set by the Department.
Special Note: The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in license or registration. The incumbent will be proficient in 2 or more of the job duties referenced on the matrix for aminimum of 4 months showing proficiency. These requirements will be scrutinized by the respective department and supervising managers.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Want the specifics? Explore the Benefits of State Employment on our website.