Automotive Service Cashier - Frederick
10 hours ago
Job description
DARCARS of Rockville is now hiring for a Automotive Service Cashier / ReceptionistAs the Automotive Service Cashier / Receptionist you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times.
She/he greets customers as they enter and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries.
The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.Qualifications:
Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
Strong communication skills with both customers and DARCARS employees
Ability to speak multiple languages (Spanish and Chinese) is a plus
Demonstrated commitment to customer service
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Previous customer service experience preferred but not required
Requires the ability to sit for long periods of time
Be able to work in a fast-paced environment
Be a team player
Must be able to work a flexible schedule, evenings and weekends
Must be able to pass pre-employment screen (background)
Benefits
Comprehensive Benefits Plan including 401k
Employee discounts on vehicle purchases, parts and service repairs
Internal career advancement opportunities
Opportunities to join our community service initiatives
In this role, you'll:
Greet customers and determine the nature of their visit
Direct customers to the correct department
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
Enter data into computer operated prospect tracking system
Manage switch board
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave
Communicate messages to all appropriate parties in a timely manner
Provide basic information to callers who have general inquiries
Update and distribute company telephone roster when necessary
Perform clerical duties and accounting duties as assigned by controller or GSM
Other duties assigned by management
Make transaction receipts for sale or service department *if applicable
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
This advertisement is merely a preview of the role in solicitation.The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.#indeedlow
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