Technical Support - Redmond
1 week ago

Job summary
This team is responsible for supporting and scaling a complex analytics product serving internal and external partners, including large organizations integrating via API.
Qualifications
- 6-8+ years of experience in a technical product support, with experience in SaaS/web applications, analytics platforms, and API integrations
- Strong understanding of incident management systems (ICM or similar), ticketing, and support analytics
- Proven ability to design automate optimize support workflows onboarding processes for complex products
Job description
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