Field Service Global Account Support Manager - Austin, United States - Advantest

Description

Job Description

Job Description

The Global Account Support Manager position plays a critical role as a member of assigned Global Account Teams for AAI-based global accounts. The person taking on this role will be expected to demonstrate a thorough understanding of the Advantest FS global organization, business objectives, delivery processes, and support product offerings. This position will be expected to work collaboratively with other members of the FS management team, Sales, Applications, factory teams, etc., to represent AAI FS as the accountable focal point for global execution of FS responsibilities in assigned AAI global accounts.

Job Responsibilities

The Global Account Support Manager will be responsible for coordinating the global support activity in assigned AAI-based global accounts. Some key elements of this objective will be the following:

• Close collaboration with sales, AE, and factory to ensure alignment and "Customer Team" approach to managing global accounts.
• Identification and alignment of key Customer Team contacts at each customer site location to ensure good understanding of customer needs, coordination of support activities, and communication of site activities and status.
• Regular reviews with key customer contacts to understand needs and establish trust.
• Direct ownership and management of any support-related problems that might arise, ensuring timely engagement of appropriate resources and clear communications with customer and account team throughout the process of resolution.
• Full ownership and accountability in assigned accounts for FS support of NPI, product engineering, production ramp, and production sustaining activities in upstream and downstream environments.

Requirements

KNOWLEDGE AND SKILLS:

• Ability to develop and execute multiple priorities and approaches to meet objectives.
• Exceptional interpersonal skills.
• Knowledge and experience within the FSE organization and with the processes leveraged within Advantest for successful field service delivery.
• Proven leadership and ability to orchestrate resources and motivate teams.
• Strong business acumen.
• Proven ability to influence and drive change.
• Exceptional written and verbal communication skills.
• Demonstrated willingness to challenge the status quo and drive constant process improvement.
• Understanding of customer/marketplace and drivers that influence customer behavior.
• Must be able to work with all levels of internal/external management in a professional manner.
• Must have flexible work schedule to accommodate conference calls in a global environment.
• Must be able to travel up to 30% of the time.

EDUCATION AND EXPERIENCE:

Required:

• BA/BS degree and 7-10 years of leadership experience
• OR 10-15 years of leadership experience
• Proven experience leading a team and managing customer relationships.

Preferred:

• Experience in managing a business from a P L/budget perspective.
• Experience in Quality Management practices.

State of California Development (EDD):

- (a)

- § a Equal opportunity clause. Details the job posting requirements.

- § a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

CCPA Notice for California Residents:

Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit For additional details or if you have questions, contact us at

In providing a safe and healthy workplace for all of our employees, Advantest America, Inc., and its subsidiaries, ("Advantest"), new employment job offers are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Advantest America Inc. Human Resources prior to their scheduled start date, subject to any written request for medical or religious accommodations.

Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

The Advantest Way - Diversity, Equity, Inclusion and Belonging
At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE I programs initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE I at Advantest is more than words to us, they are the Advantest Way.