Care Coordinator - Edina, United States - Revo Health

Description

The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services. Preventive Cardiology Clinic is an operating division of Infinite Health Collaborative (i-Health).

This is a full-time position working 8:00 am - 4:30 pm M-F out of Preventive Cardiology Clinic in Edina and Woodbury.

Preventive Cardiology Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:
Provide communication and liaison between providers and patients
Screen all patient calls and respond to patient in a timely manner.
Accurately and efficiently schedule new and existing patients' clinical appointments, imaging, consults, and any other tests ordered by physician. Process orders accordingly.
Verify and document insurance information as defined by current business practices
Maintain a working knowledge of health care plan requirements and health plan networks.
Contact insurance companies for coverage of benefits and retrieval of pre-certification for diagnostic tests.
Coordinate the transmission and acquisition of patient records
Maintain Physician schedule, communicating changes appropriately

Additional functions may include:
Patient Services Representative
Any and all other duties as assigned


Education and Experience Requirements:
High school diploma/GED or equivalent
Administrative or medical office experience preferred
Medical terminology knowledge strongly preferred
Customer service experience

Essential Requirements:

Ability to:
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Performance Expectations – i-Health's

Core Values:
Integrity- Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:
Clinic/office/surgery center setting
Notes

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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