Resort Services Host - Worley, United States - Express Employment Professionals

Description

Spend your summer at the lake As a Resort Services Host, you will be responsible for providing exceptional customer service and ensuring a positive experience for our summer guests at our marina & resort.

You will be the initial point of contact for guests, assisting with inquiries, reservations, and various guest service needs. This role requires excellent communication skills, attention to detail, and a friendly demeanor. $ $17.00p/hr DOE


Key Responsibilities:

1.


Guest Reception:

• Greet guests upon arrival and provide a warm welcome.
• Assist guests with checkin procedures.
• Provide information about resort amenities, activities, and services.

2.


Reservation Management:

• Assist guests with making reservations for boat slips & camp sites.
• Ensure accuracy of reservation information and availability.
• Process reservation requests efficiently and accurately.

3.


Customer Service:

• Respond to guest inquiries in person, over the phone, and via email.
• Address guest concerns and resolve issues promptly and professionally.
• Assist with any retail purchases and inventory and occasionally pumping fuel for boat docks.

4.


Administrative Tasks:

• Maintain accurate guest records and information.
• Handle cash and credit card transactions for reservations and purchases.
• Assist with various tasks as needed such as; light cleaning/stocking of store, stocking coffee station.

Qualifications: - High school diploma or equivalent - Previous experience in customer service, or a related field preferred but not required. - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Proficiency in basic computer skills and comfortability in managing phone calls. - Flexibility with work schedule (typical schedule will be Wed – Sun) and ability to work all summer holidays.

Physical Requirements: - Must be 19+ years old. - Ability to stand, walk, and move around the resort for extended periods. - Ability to lift and carry
25 pounds. - Ability to work in indoor and outdoor environments, exposed to various weather conditions. - Comfortability walking on floating docks

About us:
Express Employment Professionals works with job seekers to help find the right job for their skills and experience.

As one of the leading staffing companies in North America, Idaho and Coeur d'Alene, we're ready to help you take the next step in your career.

Express Employment Professionals of Coeur d'Alene has helped strong applicants build their career since 2003.

This office has staffed for over 800 companies in North Idaho, and in 2022 we put more than 500 associates to work.

Globally, Express employs more than 500,000 people across more than 800 locally owned franchises worldwide.
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, Location:

Worley, ID