- Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality.
- Perform opening and closing procedures, complete checklists and assigned side work. Refill salt, pepper, and other condiments.
- Clean and sanitize assigned areas and tools thoroughly before and after shift end.
- Polish glasses and silverware, fold napkins, clean and sanitize menus, tables, trays, and high touch surfaces.
- Set up room service trays and tables to prepare for incoming orders.
- Answer in-room dining phones using appropriate etiquette and receive orders.
- Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods.
- Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way.
- Correctly customize orders as requested and check with kitchen staff.
- Submit orders to kitchen and bar by entering orders in POS system. Explain any special instructions with accurate abbreviations.
- Manage guest orders in a timely and anticipatory manner.
- Notify guests and management of delays in service delivery.
- Prepare hot and cold beverages, such as coffee and/or tea, according to designated recipes and quality standards.
- Set trays and tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms, villas, pools or meeting rooms.
- Add any additional items to order before it is delivered (condiments, salad dressings, steak knife, etc.).
- Serve drinks and meals according to service standards while managing guest orders in a timely and anticipatory manner.
- Serve alcoholic beverages in accordance with federal, state, local and company regulations.
- Collect guest trays, clean and remove the trolleys from guest rooms and hallways.
- Respond to guest requests in a timely, friendly and efficient manner.
- Present checks to guests and obtain payments. Process payments in POS system and close out checks.
- Perform order taker duties and answer room service telephone, as needed.
- Responsible for coordinating in-room dining service with front- and back-of-house personnel to provide a guest experience that meets or exceeds guest expectations.
- Assist in expediting food from the kitchen when necessary.
- Complete opening and closing procedures in the pool areas. Ensure that the entire pool areas are clean and presentable at all times.
- Assist pool guests with all pool service offerings and functions, included but not limited to placing pool chairs, assisting with umbrellas, providing towels and providing sunscreen.
- Clean, sanitize and reset vacated pool tables and chairs.
- Collect soiled towels and transport them to the laundry.
- Stock the pool area with fresh towels.
- Sweep the pool area. Maintain organization and cleanliness around the pool area.
- Immediately respond to and correct any potential safety conditions such as a wet floor.
- Assist with Restaurant Busser/Runner duties.
- Greet and welcome all guests in the restaurant, pool and bar areas, and meeting rooms.
- Remove soiled dishes and mark tables between courses.
- Clear, clean and reset vacated tables after guests depart.
- Assists guests in an informative and helpful way.
- Observe guests, respond to additional requests, and determine when the meal has been completed. Notify a server or a manager of any special requests.
- Maintain clean, orderly and fully stocked service stations. Maintain appropriate stock levels of glassware, silverware, dishware, linens, and pool towels.
- Mop, sweep, and perform other cleaning duties throughout the Food & Beverage outlets as needed.
- Maintain the highest level of standards of quality of products and service at all times.
- Advise supervisor/manager of any complaints as soon as they occur.
- Maintain cleanliness or all Food & Beverage outlet areas. Maintain full knowledge of and comply with food safety and sanitation policies at all times.
- Maintain high standards of personal appearance and personal hygiene.
- Demonstrate ability to multi-task, manage time and work well under pressure.
- Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
- Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
- Follow outlet policies, procedures and service standards.
- Notify Loss Prevention immediately of found items if guest has departed.
- Maintain a professional courteous manner with all guests and fellow employees.
- Assist with special and deep cleaning projects as assigned by a supervisor.
- Perform any other duties as requested by supervisor.
- Assist with monthly inventory of food & beverage and paper products within F&B outlets.
- 6 months of Food & Beverage experience in a busser/runner/server assistant role.
- Good understanding of steps of service.
- Ability to carry and balance plates and trays.
- Excellent guest service skills and passion for hospitality.
- Ability to read, write, speak, understand, and communicate in English.
- Ability to communicate professionally and respectfully with guests and co-workers.
- Ability to compute basic mathematical calculations.
- Detail-oriented and thorough.
- Strong interpersonal and problem-solving abilities.
- Ability to prioritize and multitask.
- Ability to perform consistent work to the hotel's high standards.
- Must be able to work weekends and holidays as needed.
- Ability to maintain personal hygiene.
- Ability to work quickly and efficiently.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- High school diploma or equivalent.
- Previous fine dining experience/training.
- Prior experience with Food & Beverage POS systems.
- Fluent in a secondary language.
- Ability to promote positive relations with all guests and co-workers.
- Ability to think clearly, quickly, maintain concentration and make concise decisions.
- Ability to learn and remember guests' names and preferences.
- Ability to follow verbal and written instructions.
- Ability to maintain hotel's standards, policies and procedures.
- Ability to work in a restaurant and hotel environment.
- Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Excellent time management skills.
- Ability to work well under pressure.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Ability to work in a high pace environment.
- Food Handler certificate.
- Responsible Alcohol Service certificate.
- Prolonged periods of standing and walking. Frequently pulling, pushing, and bending.
- Exposure to outdoor environmental factors.
- Ability to use hands to finger, handle or feel, and reach and carry with hands and arms.
- Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
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In-Room Dining Server - Palm Beach, United States - The Colony Palm Beach
![The Colony Palm Beach](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
4 weeks ago
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Description
Job DetailsLevel
Entry
Job Location
The Colony Palm Beach - Palm Beach, FL
Remote Type
N/A
Position Type
Seasonal
Education Level
Not Specified
Salary Range
Undisclosed
Travel Percentage
Negligible
Job Shift
Any
Job Category
Hospitality - Hotel
Description
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visit
The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.
ESSENTIAL JOB FUNCTIONS:
STANDARD SPECIFICATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.
Qualifications:
Essential:
Essential: