Night Auditor - W ELM ST CARBONDALE, Illinois, United States

Description · Essential Functions of Position · Reconcile and complete all daily front desk agents' work · Run find trial balance to post rooms and close day. · Run accounts receivable reports · Provide next day reports for Front Office, Housekeeping, Sales and Executive Office a ...

Job description

Description

Essential Functions of Position

Reconcile and complete all daily front desk agents' work

Run find trial balance to post rooms and close day.

Run accounts receivable reports

Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.

Perform duties of front desk agent

Adhere to applicable Company Standard Operating Procedures

 

Qualifications

Functions while at the front desk:

Take every opportunity to amaze the guests

Smile, have eye contact and greet guests immediately

Actively solicit feedback from guests

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.

Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Promptly respond to and resolve guest complaints

Answer telephone promptly and properly being polite, courteous, and friendly

Be friendly, thorough, accurate and efficient in taking reservations

Be friendly, thorough, accurate and efficient in performing Check-ins

Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

Assist guests with luggage upon their arrival to and departure from the hotel

Use the guests' names

Be knowledgeable and helpful about the local area, the hotel and hotel services

Handle messages, wake-up calls, mail, and faxes properly

Assist guests' with laundry/dry cleaning needs

Know of incoming VIPs

Adhere to applicable Company Standard Operating

Procedures Supportive Functions

Administrative Skills

Effectively utilize Property Management System

Effectively utilize Electronic Key Equipment

Document maintenance issues

Maintain proper logs of courtesy shuttles use

Respond promptly to FOM or MOD requests

Attend required meetings

Maintain a clean and orderly work area

Properly document all transactions

Handle and account for all cash, checks and credit cards properly

Balance and close shifts properly

 

Teamwork Skills

Be an enthusiastic, helpful and positive member of the team

Be professional, responsible and mature in conduct and behavior

Be understanding of, encouraging to and friendly with all co-workers

Be self-motivated and use time wisely

Maintain open line of communications with each department

Communicate pertinent information

Respond positively to new ideas

Openly accept critical/developmental feedback

Maintain effective communication through the use of meetings, logbooks and bulletins

Be available to help other departments in emergency situations

Perform other assignments as directed by the General Manger

Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Safety and Security

Properly handle and account for keys

Be knowledgeable of policies regarding emergency procedures and security concerns

Ensure protection of guests' room numbers

Revenue Generation Skills

Demonstrates proper selling techniques during the reservation and walk-in process

Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available

Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets and services

Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets

Have full understanding of brand rewards program

Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:

Verifies all information on reservations check-in, name, address, method of payment, etc Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers

Identifies and records special billing instructions and notifies accounting

Completes shift closing accurately by getting appropriate approval signatures and authorization codes

Adheres to hotel policies regarding the use of cash banks

Stays current with developments in the hotel by reviewing the communication logbook for each shift, updates logbook for the next shift.

Education and Experience

High School or equivalent education required.

One to two years in an accounting position

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written Must possess basic computational ability.

Must possess basic computer skills.

Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 lbs occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Ability to spend extended lengths of time viewing a computer screen.

Requires manual dexterity to use and operate all necessary equipment.

Must have finger dexterity to be able to operate office equipment. Other Job Requirements

Driver's License with clean MVR

All associates must maintain a neat, clean and well-groomed appearance per Company Standards

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. 

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

Upon employment, all associates are required to fully comply with the Company's rules and regulations for the safe and effective operation of the hotel facilities.