Virtual Customer Care Specialist/Remote Work - Memphis, TN, United States - Pactiv Evergreen

Description

Overview:
Pactiv Evergreen Inc.

(PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets.

It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors.

To learn more about the company, please go to the company website at

Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign.

With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families.

Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.

The Technical Service Representative provides technical service and support for Evergreen's carton customers.

Daily customer visits, Carton and Machines inspections, Training customers on both carton and machine, and general advising/ assistance on all Evergreen offers.

Conducts/controls service activities as assigned to ensure timely customer support while meeting the goals and objectives for productivity and utilization.

Provides learning experiences for both customer and Evergreen's plant personnel on machine operation and/or carton performance.

Meets corporate business and team objectives for antitrust compliance, business information protection, EEO, safety, quality, ethical behavior and learning.

Work flexible hours as scheduled or required for specific role.

Tools and Equipment:
Various writing utensils, radios, phone, computer, printers, fax machines, calculators, various computer software required for specific roles.
Strong mechanical skills and technical knowledge.
Self-driven to work alone and in teams, when needed.
Flexibility to travel 75% of the time.
Frequently Standing for long periods of time on level concrete surfaces
Walking on level concrete surfaces
Climbing some steps and levels in building office areas and manufacturing facilities

Grasping:
computer mouse, door handles, file cabinet drawer pulls, tools, and luggage
Close visual acuity to perform computer tasks, read & develop spreadsheets, read financial data, etc.
Driving for 1-6 hours to reach customer's facility
Experience in packaging equipment or equivalent in dairy/juice industry.

Knowledge of Microsoft Suite:
Word, PowerPoint, Outlook, and Excel.

All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law.

For individuals with disabilities who would like to request an accommodation, please call or email .

All information will be kept confidential according to EEO guidelines and applicable laws.

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