Clinical Lead-Women's Health - Birmingham, United States - Together Women's Health, LLC

Description

Overview:

OBGYN South, a practice partner of Together Women's Health, is seeking a full time Clinical Leader to join their growing medical team.

The Clinical Lead (CL) is a servant leader that supports the Practice Manager (PM) in meeting the needs of the practice clinical team. Alongside the PM and Human Resources (HR), this leader ensures that Together Womens Health TWH mission and values are upheld within the practice daily.

The CL creates a positive, professional, service-oriented work environment by encouraging teamwork, collaboration, and communication.

The ideal applicant will have a LPN/RN license and 3+ years working in a clinical leadership role within women's healthcare. Prior women's healthcare experience is required.

Key areas of responsibility:

The following duties and responsibilities generally reflect the expectations of this job but are not intended to be all inclusive. The essential functions include the most significant tasks and are the essence of why the role exists; removing an essential duty would fundamentally alter the role.

• Leadership Sets example for other employees by being prompt, dependable, courteous, flexible, adaptable, and supportive of all staff and management team. Is a team player daily in the clinic as well as supporting change as needed and continuously seeking opportunities to improve clinic effectiveness and staff morale.
• Operations Responsible for smooth day to day operations including clean and safe environment, adherence to policy and procedure by all staff, timely patient care, properly functioning equipment, adequate amounts of supplies and effective use of resources. Managing clinic staff for start times, end times, and adequate lunch breaks each day.
• Training Acts as a preceptor for new employees. Oversees all training completed for clinical employees. Meets with assigned trainer and new employee to discuss employee progress. Set goals and benchmarks for skill achievement and recommend an additional pay to HR as achieved by set skills checklist per role. Leads department head training huddles/meetings as needed.
• Prepares the bi-weekly clinical schedule for all clinic staff inclusive of satellite offices (Homewood, Alabaster, Pell City, ACCUP, and Triage). Manages day-to-day staffing as employee availability to work changes from set determined schedule. Receive and approve any PTO requests from clinic staff, based on clinical schedule needs.
• Coordinates with HR with for recruiting, hiring, retention, staff training and continuing education, performance development, performance management, and teammate relations (measured by eNPS scores).
• Support the PM/HR in achieving NPS benchmarks by monitoring Google and Podium reviews; take swift action to resolve patient issues that arise in the practice in partnership with the clinical leadership team.
• Create, monitor, and optimize provider EMR templates.
• Physical site maintenance responsibilities including building maintenance issue reporting, inspections and maintaining cleanliness standards that meet healthcare guidelines. Complete the required CLIA with provider assistance for a review three times annually.
• Triage patients for visit with physicians, prepare patients for and assist with examinations or treatments. Administer and documents in the chart any immunizations or minor treatments, assists physicians with patient examinations, diagnostic tests and/or procedures.
• Uses a team approach to develop and achieve daily patient-centered individualized care goals.
• Oversees the triage department this department implements telephone triage, patient education, physician based care calls, pharmacy calls, portal communication with patients, and all task assignments from physicians and care teams through EMR system.
• Leads the team in cleaning and stocking all patient rooms, oversees medical supplies needed and reports for ordering, cleans and prepares instruments for procedures, orders lab tests, counsels patients concerning lifestyle modifications, medication regimens, side effects, and interactions using an appropriate communication.
• Coordinates ordering test/procedures with other clinical staff and oversees that all diagnostic tests results are reported to physician.
• Support PM/HR with channels of communication within the practice such as daily huddles, monthly team member meetings, 1:1 coaching sessions and assisting with townhall sessions.
• Support PM/HR in executing practice level operational and business plans that support the stability and growth of the practices financial performance alongside the Practice Medical Director and in partnership with the field leadership team.
• Acts in a leadership role in the absence of both PM and HR.
• Performs other related duties as assigned.

How you will make an impact:

• Maintain and uphold the Core Values and Mission Statement of TWH.
• Is a positive voice within the practice and champions TWHs organizational initiatives.
• Develop and foster a positive and fulfilling work environment with all levels of leadership, within his/her peer group; work collaboratively with field leadership, physicians, and all TWH team members.
• Be a patient advocate. Ensure that all team members strive for a best-in-class patient experience every patient, every time.

Required Knowledge, Skills, and Abilities:

• 3+ years in womens healthcare leadership required.
• Experience leading large teams, preferably with multi-site experience.
• Clinical background in womens healthcare highly desired.
• MS Office Suite; Athena EMR experience, preferred
• Superior customer service and problem-solving skills.
• Ability to develop strong and supportive working relationships with a wide variety of people and backgrounds.
• Experience and confidence in leading a team.
• Exceptional written and oral presentation skills; ability to present concisely and with detail.
• Strong interpersonal and communication skills; experience in communicating key data.
• Understanding of business functions, ability to read, interpret and act on profit/loss data, understanding of how to create a basic business action plan to impact results.
• Strong organizational skills

Required Education and Experience:

• LPN/RN highly preferred.
• Healthcare operations experience highly preferred.
• Experience may be considered in lieu of formal education.

Whats in it for you?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term to mention a team of smart, passionate and friendly people.

Why Together Womens Health (TWH)?
Because we do things a bit differently here. Were a rapidly growing network of OBGYN private practice groups, and while its important to know what we are, its more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day TWH is a place where careers thrive for those who believe the right team can achieve anything.

Together Womens Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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