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    Team Lead - Austin, United States - Peddle

    Peddle
    Peddle Austin, United States

    1 month ago

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    Description
    Job Description


    Job Description Salary:
    $45,000.00/year

    Team Lead


    We're looking for a highly motivated, detail-oriented, customer service professional with a strong desire to assist our team and boost department performance.

    This is a full remote position.

    What That Means

    You'll be a key player. That's right, you'll play an important part in assisting our team.


    You'll perform the following:
    Be a subject matter expert and answer questions from the team
    Handle and review customer support escalations via phone for coaching opportunities
    Assist with improving our help center
    Identify any trends amongst our team and report to leadership
    Perform team duties during approximately 50% of your time


    You'll be responsible for learning every aspect of the department's operations to better assist the team with any questions and challenges that come up as well as communicate with leadership on new system and workflow improvements to enhance the team's efficiency.

    In addition to being a resource for the team, you'll review and resolve escalated issues.

    When you're not assisting the team, you'll perform other duties such as report trends, analyze work processes and provide suggestions for improvement.

    You'll lead by example and be an expert in your department.

    On occasion, you'll assist with coaching, training, interviewing, and other activities.

    What You'll Need

    2+ years experience in contact center role
    Excellent verbal and written communication skills
    Amazing attention to detail
    Excellent time management skills
    Strong technology know-how (G Suite Products and Salesforce experience highly preferred)
    Ability to stay calm and focused under pressure
    A collaborative spirit and ability to work within a team
    Strong analytical and problem-solving skills
    Awesome organizational skills

    What You'll Get

    Remote work opportunity
    Access to robust health, vision, dental, and life insurance plans
    Employer matching 401(k) plan
    Profit-sharing plan
    Generous PTO (Paid Time Off)
    Paid

    maternity/paternity

    leave
    Tuition reimbursement
    Donation matching program
    Fitness Reimbursement Program
    Company paid weekly lunches
    Student loan assistance
    Employee recognition programs

    Who We Are

    Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks.

    We don't just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.

    No matter how used or beat up, we'll buy it. And we make the process easy and enjoyable because that's what a modern business should do. We're people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.

    remote work
    #J-18808-Ljbffr

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