Customer Service Trainer - Cincinnati, OH, USA
1 day ago
Job description
Company Description
Park 6 Logistic is a forward-thinking logistics and operations firm dedicated to optimizing the way businesses move, deliver, and communicate. Our success is built on innovation, precision, and a deep commitment to providing exceptional client experiences. As we continue expanding, we are seeking talented professionals who are ready to contribute to a fast-paced environment where creativity and strategic thinking drive meaningful impact.
Job Description
We are seeking a Customer Service Trainer who will lead the development, implementation, and delivery of training programs designed to elevate our customer experience standards. This role ensures that new and existing team members are equipped with the communication, service, and operational skills necessary to support our clients and internal teams. The ideal candidate will bring structure, clarity, and consistency to our training processes while fostering a positive learning environment.
Responsibilities
Develop and deliver structured training programs for customer service representatives.
Conduct onboarding sessions, workshops, and refresher trainings to maintain high service standards.
Assess training needs and recommend improvements to materials, processes, and performance tools.
Monitor employee performance post-training to ensure successful knowledge application.
Collaborate with management to align training content with company procedures and customer expectations.
Maintain accurate training documentation and support quality assurance initiatives.
Qualifications
Strong communication, presentation, and coaching abilities.
Ability to create organized training materials and deliver content clearly.
Strong problem-solving, analytical, and interpersonal skills.
Ability to adapt training styles to diverse learning needs.
Exceptional professionalism and commitment to high service standards.
Additional Information
Competitive salary within the range of $49,000 – $54,000 per year.
Career advancement and growth opportunities within a fast-expanding company.
Supportive and professional work environment.
Skill development and continuous learning culture.
Full-time position with long-term stability.
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