- Muldoon Branch Salary: Level I $57,200/annual; Level II $63,294/annual + DOESchedule: Monday-Friday, between 8:30am 6:30pm open/close rotation; one Saturday a month Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized eight years in a row by Alaska Business magazine readers.
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Operations Supervisor I/II - Anchorage, United States - First National Bank Alaska
Description
Operations Supervisor I/IIGENERAL PURPOSE SUMMARY Supervises the dailyoperational integrity and branchfunctions of the bank's medium-to-large branches,ensuring a consistent high quality customer service experience.
Trains,coaches, mentors, and supervises Universal Tellers and/or Personal Bankersdriving branch deposit retention and growth goals.Works closely with the Branch Manager toensure critical timelines are met andperforms the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support that leads to the overall branch experience through coaching, mentoring, and training.
Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees.Conducts one-on-one coaching with direct reports on a regularly scheduled basis to ensure employee engagement.
Engages with the bank's customers to build and deepen relationships by promoting all areas of the bank to retain and expand the branch's deposit portfolio.
Supervises daily branch operations to comply with bank policy, procedures, and banking regulations; ensures delegates have adequate and current compliance training; and ensures branch maintains a high satisfactory or better audit rating.
Supervisors staff training and best banking practices to prevent regulatory errors.Serves as a digital expert and has working knowledge of the bank's products and services to communicate and demonstrate to customers.
Actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building.
Collaboratesas a team with branch management and personal bankers on prospectingcustomers to develop new business. May call on prospects and existingcustomers to develop and/or retain business.Maintainsbranch security and minimizes branch losses and/or risk of exposure tolosses.
Researches andresolves out of balance conditions, customer discrepancies, and errors;ensures consumer complaints are immediately directed to the appropriateperson in accordance with the Bank's Consumer Complaint Policy.
Ensuresproper completion of proof and review functions within the branch.Performsother work-related duties as assigned by branch manager. SUPERVISORY RESPONSIBILITIES Supervises employees in at least one unit of the branch's Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION and/or EXPERIENCE:
Minimum for Operations Supervisor I: Bachelor's degree in business, accounting, orfinance and two years bank operations/deposit experience; or four years relatedbank operations/deposit experience; or equivalent combination ofeducation/training and experience.
Six months in a lead or supervisorycapacity. Strong customer service experience.Preferred:
Sales experience
Minimum for Operations Supervisor II:
Bachelor's in business, accounting, or finance and three years progressivelyresponsible bank operations/deposit experience; or five years progressivelyresponsible bank operations/deposit experience; or equivalent combination ofeducation/training and experience.
One year of supervisory experience.Preferred:
Sales experience
SKILLS and ABILITIES:
Word processing and spreadsheet software experience required. Ability to handle highly confidential information, frequent deadlines, and time constraints required.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear.The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate. Some overtime and weekend work required.
